Jim Webb: Delays causing hardships for veteran-owned businesses

Sen. Jim Webb (D-Va.), a member of the Senate Veterans Affairs Committee, called on Veteran Affairs (VA) Secretary Eric Shinseki to take further steps to address ongoing delays and problems with the VA verification program for service-disabled veteran-owned small businesses.

“In recent months, my office has received a significant number of letters from Virginia constituents expressing the problems they encounter during the re-verification process,” Sen. Webb wrote in a letter to Secretary Shinseki last week. “Specifically, individuals are experiencing lengthy processing times; concerns with the maintenance of supporting documents, including lost paperwork; and erroneous decisions.”

In 2011, VA awarded $3.2 billion in contracts to veteran-owned and service-disabled veteran-owned small businesses.  To compete for these contracts, small businesses must verify they are owned and operated by qualified veterans and meet other legal requirements. Since VA’s verification program began in 2008, many applicants have had trouble properly demonstrating that their company complies with the definition of a SDVOSB. Acknowledging problems with the program, VA recently extended the re-verification requirement from every year to every two years.

“I am sure you share my concern over the considerable and often devastating financial hardships such delays and problems cause a SDVOSB,” wrote Webb. “I encourage you to continue to evaluate the system to ensure the needs of our veterans are being served.”

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July 31st Online Career Fair Will Bring Employers and Veterans Together in Real Time Worldwide

CHICAGO, July 17, 2012 /PRNewswire/ — Milicruit, the recognized leader in virtual career fairs for veterans and military spouses, today announced that the next virtual career fair for veterans and military spouses will take place on July 31st from 1:00 to 4:00 PM EDT at www.veteranscareerfair.com. The July career fair is sponsored by Hero 2 Hired (H2H). With more than 31,000 veterans and military spouses and forty three employers already committed to participating, it is sure to be one of the best Milicruit events to date.

The group of participating employers and groups to date include; Aetna, American Corporate Partners, American Red Cross, AOC Solutions, Arise Virtual Solutions Inc., Camping World and Good Sam, CBRE,CHSi Middle East, Citi, Consumer Financial Protection Bureau, Convergys, DaVita, Dell, Dish Network, Dr Pepper Snapple Group, Fulcrum IT, General Motors, George Washington University Hospital, Graybar, IHG, IM Flash Technologies, Joining Forces, Lowe’s, Level 3 Communications Inc., MOAA, NCO Financial, Office of Personnel Management(OPM), Penske Truck Leasing, Pfizer, Philips, Progressive, Robert Half International, Sears, State Street Corporation, The SI Organization, TSA, Union Pacific, Waste Management, and Xerox Business Services.

“With the unemployment rate for younger veterans still at 9.5{cd9ac3671b356cd86fdb96f1eda7eb3bb1367f54cff58cc36abbd73c33c82e1d}, we recognize both the private and public sectors need to do all they can to help those who have served and sacrificed for the country to at least have the opportunity to find gainful employment when they return. The virtual career fairs are an extremely effective and efficient way for the employers and veterans to meet in real time, from anywhere with a computer and internet access,” said Kevin O’Brien, VP, Business Development, Milicruit.

In March of this year, Milicruit and their employer partners launched the 10,000 Jobs for Veterans and Military Spouses Challenge. The goal was to find jobs for at least 10,000 veterans and military spouses by the end of 2013, and in just 4 months, the employers have already hired more than 5,800 veterans and military spouses.

“This is exactly the type of effort we hoped to see when the First Lady and Dr. Biden launched Joining Forces last year – the private sector stepping up in creative ways to connect veterans and military spouses with job opportunities throughout the country. We very much appreciate the good work by Milicruit in hosting the fair and are thankful to the companies who are participating,” said Captain Brad Cooper, Executive Director of the White House Joining Forces initiative.

The Milicruit virtual recruitment center is accessible to active duty, guard/reservists, veterans and military spouses. The website to register is www.veteranscareerfair.com. In addition to the monthly virtual career fairs, job seekers can search for all available positions in the jobs center by location, job title, keyword and military occupation specialty or code.

Employers who are interested in hiring more veterans to their workforce, can request additional information at info@milicruit.com

About Milicruit Milicruit is the recognized leader in virtual recruiting environments for military veterans.  Powered by UBM Studios, Milicruit brings employers who are committed to helping returning veterans find suitable employment together with job-seeking military veterans and their spouses.  Given the large number of veterans looking to reenter the civilian job market, Milicruit allows employers and job seekers to meet and interact in a convenient online setting.  For additional information on Milicruit or to purchase virtual career fair services, visit www.veteranscareerfair.com.

About UBMUBM plc is a leading global business media company. We inform markets and bring the world’s buyers and sellers together at events, online, in print and provide them with the information they need to do business successfully. We focus on serving professional commercial communities, from doctors to game developers, from journalists to jewellery traders, from farmers to pharmacists around the world. Our 6,634 staff in more than 31 countries are organised into specialist teams that serve these communities, helping them to do business and their markets to work effectively and efficiently.

For more information, go to www.ubm.com; follow us at @UBM_plc to get the latest UBM news.

Contact: Erica Krutsch Milicruiterica.krutsch@ubm.com773-687-4315PR Newswire (http://s.tt/1iaiP)

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Lawsuit alleges paperwork mistake has cost veterans millions

From Stars and Stripes

by Leo Shane III

WASHINGTON — Some combat injured sailors and Marines may have been cheated out of millions in veterans disability payments because of paperwork mistakes made by the services, according to a class-action complaint brought against the military this week.

Officials from the National Veterans Legal Services Program filed the lawsuit Wednesday on behalf of three combat veterans, but said they believe more than 1,000 may have been affected.

Bart Stichman, joint executive director of NVLSP, said the men lost about $20,000 in disability benefits each because service officials failed to note their injuries were combat related. Without that designation, Department of Veterans Affairs officials were forced to withhold disability payouts from the men for several years.

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Navy and Marine Corps officials directed requests for comment to the Department of Justice, which would defend the services in the suit. Department of Justice officials said they are reviewing the case, but did not offer any rebuttal to or explanation for the alleged errors.

Stichman estimates the mistakes cost veterans a combined $20 million in lost disability payments.

“Someone was asleep at the wheel on this,” he said. “We’re not seeing this problem with the Army or the Air Force. But the Navy and Marine Corps didn’t do what they were supposed to.”

The problem stems from a 2008 change in how veterans disability benefits were awarded.

Marine Corps veteran Randy Howard, one of the plaintiffs named in the lawsuit, received more than $24,000 in a payout from the service in 2008 after officials determined his traumatic brain injuries and post-traumatic stress disorder — the result of two combat tours in Iraq — made him unable to stay on active duty.

Under the old rules, any servicemember separated for serious injuries would receive a lump-sum payout from the military, but their veterans disability checks would be delayed until the VA “recouped” that same amount.

But Congress passed new legislation starting in 2008 updating that rule, allowing combat-injured veterans to immediately receive their veterans benefits payments. Stichman said that should have meant several hundred dollars more in Howard’s pocket every month, to help deal with the costs of his debilitating wounds.

But Marine Corps officials never included the combat-injury distinction on Howard’s personnel paperwork, leaving the VA no way to determine whether he should be eligible for immediate disability payments.

Instead, they delayed checks until the $24,000 reserve was recouped, then resumed normal payouts.

Stichman said the paperwork problem appears to have been fixed sometime in 2009, but not before potentially hundreds of wounded veterans were denied their money.

A 2008 Defense Department directive ordered all service to make the personnel file changes immediately, to ensure those VA paperwork problems did not occur. Stichman said the Army and Air Force appear to have made the fix right away, but NVLSP’s review of Navy and Marine Corps veterans’ files have shown those services did not.

Veterans medically separated from the Navy or Marine Corps after January 2008 who believe they might have lost out on disability payments because of similar problems can inquire about joining the lawsuit by calling NVLSP at 1-877-345-8387.

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For too many veterans, the ultimate defeat

(Reuters) – by Phil Stewart

On a warm summer afternoon in Champion, Ohio, Michael Ecker, a 25-year-old Iraq war veteran, called out to his father from a leafy spot in their backyard. Then, as the two stood steps apart, Michael saluted, raised a gun to his head and pulled the trigger.

“His eyes rolled back,” his father, Matt, said softly as he recounted the 2009 suicide. “There was just nothing I could do.”

Weeks before he killed himself, Michael received a letter from the Department of Veterans Affairs accusing him of “over-reporting” the extent of his psychiatric problems. It was the culmination of a long struggle that Ecker, diagnosed with post-traumatic stress disorder and traumatic brain injury related to his service, had waged since returning home from the war to try to hold down a steady job, obtain VA disability benefits and resume a life as close to normal as possible.

“I’ve often thought about finding that doctor and saying, ‘Over-reporting?!’ and giving him the death certificate,” Matt Ecker said.

About once every half hour in America, a veteran within the VA healthcare system tries to commit suicide, according to VA figures for fiscal year 2011.

President Barack Obama singled out suicide prevention as a priority when he talked about veterans issues on the campaign trail in 2008. He once cited the case of an 89-year-old World War II veteran who took his life the day after complaining about his treatment by the VA.

“It is an outrage. It is a betrayal of the ideals that we ask our troops to risk their lives for,” Obama told an audience in Charleston, West Virginia, on May 12, 2008. He reiterated those sentiments at a Veterans of Foreign Wars convention in Reno, Nevada, on Monday, saying he had told Pentagon chiefs and VA Secretary Eric Shinseki, “We’ve got to do better. … This has to be all hands on deck.”

In the nearly three years since Ecker’s death, the Obama administration has expanded efforts to tackle suicide among veterans, some of which were initiated at the end of the Bush administration. It has hired more suicide prevention staff and enhanced tracking of high-risk patients. Other benefits meant to help veterans returning from war have been expanded, particularly educational benefits under the 2008 GI Bill.

Perhaps the most lauded part of the VA’s ramped-up effort to combat suicide has been a hotline that has received more than half a million calls since it was created in 2007, including more than 20,000 rescues of suicidal veterans. More recently it launched an online chat service and text messaging.

The VA has sought to improve data collection, too, and the numbers appear troubling: In 2011 there were 17,754 suicide attempts — about 48 a day — up from 10,888 in 2009.

That increase, the VA said, may largely reflect an improved tracking system put into place in 2010 and a growing number of patients treated at VA facilities. The VA couldn’t provide data on the number of suicides within the VA system after 2009, but the figures through that date show a broadly stable rate since 2003 that is higher than the national average.

Outside the VA healthcare system, which has almost 9 million enrollees, the data becomes murky. The VA has estimated that roughly 18 veterans nationwide kill themselves every day, but that number is based on limited data.

Reuters conducted its own survey, contacting all 50 states but obtaining data for the 2005-to-2010 period from only 32 of them, accounting for about two-thirds of the U.S. veteran population. In those states, veteran suicides increased from 4,801 to 5,017 over a five-year period in which, the VA believes, the U.S. veteran population declined slightly.

While the data is imperfect — the VA estimates the reliability of such figures at 78 percent to 90 percent — the department said the numbers appeared broadly consistent with trends it has observed.

Shinseki told Reuters in an interview that the problem of veteran suicide appeared to be linked to a broader question about mental health in the United States. He pointed to data showing suicide is the second-biggest cause of death for people ages 25 to 34 and the fourth-biggest cause for people 35 to 54.

“We got a problem. Is mental health an issue in this country? Nobody talks about it,” Shinseki said.

A copy of the July 29, 2009, VA letter to Ecker reviewed by Reuters denied him an increase in his disability benefits from the $974 he was already receiving, citing “over-reporting (of) both mood disturbance and impaired memory difficulty.”

“Mr. Ecker’s death is a tragic outcome. Our deepest sympathy goes out to his family and loved ones,” the VA said in response to Reuters inquiries. “Experience has shown that access to quality mental health services from VA can make a positive difference in the lives of veterans and their families.”

Matt Ecker wonders daily whether his son’s suicide could have been prevented had he received better treatment or found a job he could keep in his condition. Frustrated with the system, his son had declined treatment from the VA and had turned to a local doctor. He also wonders whether Michael might have done better if he had reenlisted. Going to war was risky. But, in Michael’s case, so was coming home.

“It’s just as dangerous, as it turns out, out here — because of the lack of jobs, lack of everything,” he said.

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Mandatory reverse boot camp will prepare troops to leave military

 

From Stars and Stripes

by Leo Shane III

WASHINGTON — Troops leaving the military will go through a five- to seven-day reverse boot camp covering job skills, personal finances and veterans benefits under a new initiative to be announced by President Barack Obama on Monday.

At a speech before the Veterans of Foreign Wars national convention in Nevada, Obama will outline the program — dubbed Transition Goals Planning Success, or Transition GPS — as part of a wider effort to help curb veterans unemployment and the difficult integration into civilian life for many troops.

The overhaul is the first significant change in the military’s Transition Assistance Program in more than 20 years. It comes in response to criticism that the current three-day voluntary program is outdated and too superficial.

According to senior administration officials, the new Transition GPS will include a pre-separation assessment and individual counseling for all troops, development of an personal transition plan, and certification that the servicemember has met “career readiness” standards before leaving the military. The program also includes efforts to provide career counseling and credentialing opportunity throughout a servicemember’s military career, officials said.

The new five-day transition curriculum, created by an interagency task force, will cover lessons in basic budgeting tips, resume preparation, dealing with family adjustment issues, and translating military skills into a civilian environment. Representatives from the Departments of Labor and Veterans Affairs will brief outgoing troops on post-service benefits.

Officials said troops will also be offered another two-day course in one of three categories: attending college, getting a technical or civilian-credentialed job, or starting a business from scratch.

The new program won’t be fully implemented throughout the military until late 2013, but officials said seven military installations have already begun pilot programs testing the new approach. About 300,000 troops are expected to go through Transition GPS annually once it is fully implemented.

In the past, such transition programs have been optional. But legislation passed by Congress late last year called for improvements to the program and making the efforts mandatory for all but a few senior servicemembers and some troops with immediate work opportunities.

Veterans as a group saw a 7.4 percent unemployment rate last month, better than the national average of 8.1 percent, according to the Bureau of Labor Statistics data. Still, about 800,000 veterans are currently looking for work nationwide. About one-fourth of that group are post-9/11 veterans.

The unemployment rate of those younger veterans has remained stubbornly above national averages for most of the last four years, and raised concerns that troops who served in combat overseas may not be receiving the welcome home they deserve.

Obama announced plans to develop a reverse boot camp last August, along with tax credits for companies that hire veterans, initiatives to help servicemembers obtain work credentials, and online tools to help more easily search for available jobs matching military skills.

Congress also passed new education benefits for older unemployed veterans, but so far has refused to back a White House plan creating a “veteran job corps” focusing on police, emergency services and park ranger jobs for former military.

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VCS on Al Jazeera English’s Inside Story

VCS supporters, yesterday VCS Executive Director Patrick Bellon appeared along with Major General Paul Eaton and journalist Aaron Glantz on Al Jazeera English’s  Inside Story. The panel discussed issues facing America’s and what has been done recently to help veterans and what should be done going forward.  You can watch the clip here. Does the US do enough for its war veterans?   

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Disabled Veteran Says United Airlines Staff Kicked His Service Dog, Asked If He Was ‘Retarded’

From the Huffington Post

by Laura Hibbard

Jim Stanek, a disabled veteran and Paws and Stripes cofounder, claims United Airlines staff physically abused his service dog, Sarge, and verbally abused him during an unexpected 3-day layover at Dulles International Airport outside of Washington, D.C.

In a video posted to YouTube detailing the abuses, Stanek says the “nightmare” began on July 15, while he was at the ticket desk.

“Some United Airlines employees were moving by and one of them was startled, turned, and kicked my emotional animal service dog,” Stanek says in the video. “Didn’t kick her hard, but … they kicked her.”

Stanek continues, saying he chalked it up to an accident and let it go — even when it happened a second time by a different United staffer.

The Daily Mail reports Stanek has post traumatic stress disorder (PTSD) as well as traumatic brain injury (TBI) following three tours in Iraq, which makes standing in loud crowds and reading difficult. In the video, Stanek states the most traumatic part of the ordeal occurred when, while trying to get a hotel voucher after his flight was canceled for a second day in a row, the man at the ticket counter asked if he was “retarded” — referring to his inability to stand in the line with everyone else, and read the paperwork.

“I completely lost all composure at that point,” he said in the video. “I started yelling, I used four letter words … and I’ve worked very hard not to be like that.”

According to the blog Reduced Mobility Right, the U.S. Department of Transportationhas opened an investigation into the incident, with the cooperation of the airline.

“We are reaching out to the customer directly to discuss the events that he described,” a spokesperson for United told Reduced Mobility Rights on July 21.

What you can do:

Support Stanek through his nonprofit, Paws and Stripes, which provides service dogs for veterans with PTSD.

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Top 5 tips for returning veterans looking to work in tech

Article with tips for employment

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From Venturebeat

Returning veterans are entering local job markets in droves. But getting hired can be a grueling process for former military personnel once they’re home — especially given the sluggish state of the economy. In many parts of the country, high unemployment rates make it nearly impossible to land a job with military experience, and the government provides little support.

Silicon Valley, however, is a rare oasis when it comes to employment. With thousands of young people employed by Google, Oracle, Apple, Facebook and more, stories of chronic unemployment in tech circles are hard to come by — or certainly not as visible in the media and local zeitgeist. That said, this doesn’t necessarily hold true for vets.

Across the board, the unemployment rate among veterans of Iraq and Afghanistan is staggering —nearly quadrupling over the last five years to nearly 15 percent, compared to the national average of 8 percent.

The organization Iraq and Afghanistan Veterans of America (IAVA) attributes this stat to several factors. For one, prospective employers tend to be wary of hiring veterans, concerned that their skill sets may not be a good fit, that they may come with emotional complications, or that they they may be re-deployed and need to leave. On top of that, veterans have a particularly hard time finding well-paid employment, with an average wage gap of $10,000 that follows them throughout most of their careers.

But Silicon Valley and the tech industry offer unique opportunities to break from these trends. And many organizations have either sprung up or added programs to help veterans with complementary skill sets find solid, well-paying jobs in tech to jumpstart their non-military careers.

Below are five tips for returning to vets to take advantage of resources and find a good job.

1. Know your orgs So often we hear about how the government is failing to take care of vets once they return home. And there’s a lot of truth to these stories. But a lot less is written and generally known about the many support organizations that have started up and grown to help soldiers transition back to civilian life. You may have heard of Swords to Plowshares, for instance, but there’s also American Legion, and IAVA. These nexus organizations co-host events and promote programs through a host of smaller veteran support groups offering employment resources.

These groups go the extra mile for many vets, working to connect them with potential employers, job fairs and resources like resume workshops and career development trainings. These orgs tend to be well connected in local communities and have a good track record of encouraging local businesses to hire vets, and making sure vets find jobs that fit their skillsets and allow them to thrive. For vets returning to communities where they have few connections, these organizations provide a critical source of networking. There is even a new organization called VetsinTech, appealing to this particular interest group, which is hosting its official launch and networking event on July 31 in San Francisco.

2. Find companies looking for vets To do their part, many companies — including hundreds of big brand names — have made an explicit point of hiring veterans. Electric car maker Tesla Motors, for example, was very vocal last year about hiring dozens of veterans to staff up its new automotive plant in Fremont, CA. It focused on recruiting veterans with mechanical engineering and automotive skills that they had applied while in the military. There was a lot of overlap in expertise, and the hiring initiative was a success — from a brand image perspective too.

There’s no brighter example of this than the 100,000 Jobs Mission, a joint effort between AT&T, Cisco, Verizon, EMC and seven other major corporations to hire 100,000 veterans and military personnel that end active duty by 2021. Led by JPMorgan Chase, the pledge is focused on hiring veterans with technical skills that they honed in the service.

First Lady Michelle Obama also challenged tech companies to hire 100,000 veterans and spouses by 2014. Companies heeding her call include Google, Microsoft, Bechtel and more. It helps that the government is providing employer tax credits of up to $5,600 for each returning veteran hired.

Veterans have a lot to offer tech companies, including refined practical skills, advanced teamwork experience, organization, and clear thinking in high-pressured situations. By singling out and applying to companies that have an appreciation for these attributes, veterans can enhance their chances of getting hired.

3. Re-brand your experience Veterans looking for work may have more relevant tech experience than they might think. Given this, finding a well-paying job with mobility can be a matter of properly branding oneself.According to PayScale, many vets are well versed in computer security, security risk management, electronic troubleshooting, networking and program management. But because these skills may not be relevant to their core responsibilities, veterans may not leverage them on their resumes and in interviews to the extent they should.

Program managers at tech companies commonly make $91,000 a year, according to PayScale. IT managers can make up to $74,000 a year, while system analysts can take home $70,000. These are some of the top jobs filled by veterans, along with technical writing, network administration and field service engineering. Veterans can diversify the roles they apply for and strengthen their applications by examining their experiences in the service and making strong arguments for how they are relevant to in-demand positions. It’s all about personal branding — something Silicon Valley veterans know all too well.

4. Tap into old networks Vets returning home to Silicon Valley can tap into old networks, including family and high school friends. Because tech is the overwhelming industry in this part of the world, chances are that you know someone who knows someone who works at a major tech company who may be able to put a word in our alert you to job openings.

The best way to do this is on networking sites like LinkedIn. While it may not have the prestige of Facebook or the connectivity of Twitter, LinkedIn is a great way to non-intrusively connect with old contacts after several years — and to determine who they know and where they work. It’s important not to underestimate others’ willingness to help. LinkedIn provides a forum for people to reach out to those they’ve met only a few times or in passing to ask for help. More often than not, people are happy to give others a hand, particularly a returning veteran.

LinkedIn even has a special landing page for veterans to learn more tips for finding satisfying employment and get started on a strategic job search.

5. Be entrepreneurial For veterans who don’t want to return to school or immediately jump into a civilian job at another company, there’s another route: starting your own business. And there are resources out there to help give them a boost.

Earlier this year, for example, an organization called TechCentralSF held a Startup Veterans Weekend, a hackathon brainstorm event just for returning veterans. Sponsors included Adobe, Salesforce, AARP and Charles Schwab, with featured speakers like Craigslist founder Craig Newmark and Esurance founder Chuck Wallace. More than 40 Bay Area veterans attended and swapped dozens of startup ideas.

According to the founders of Startup Veterans Weekend, many veterans have skills that natural translate into entrepreneurialism, including organization, discipline, the ability to work in stressful environments, and difficult decision making. With this context, it’s not surprising thatveterans represent 14.5 percent of small business owners in the U.S.

Veterans looking to go into business for themselves can find resources and support through both the Department of Veterans Affairs and the Small Business Administration, which provides financial or technical assistance to nearly 200,000 servicemembers a year. The SBA and VA have also teamed up with the International Franchise Association to launch the Veterans Transition Franchise Initiative, offering 30 percent off on franchising fees for veterans.

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Shot Navy SEAL Loses Chance to Bid on VA Work

From BusinessWeek

by Kathleen Wheeler

 

Mark Lilly retired from the Navy SEALs with a Purple Heart, a Silver Star and five Bronze Stars after 23 years of service that included combat in Iraq and Afghanistan.

Lilly, who said he oversaw development of military bases overseas, decided to make construction his next career. His company, Chesapeake, Virginia-based Syncon LLC, has attracted both commercial and U.S. government work since its start in 2009.

It wasn’t enough to get Syncon certified as a veteran-owned business after the Department of Veterans Affairs questioned whether he had enough experience. His firm is one of thousands of small businesses rejected by the VA since the agency stepped up efforts last year to prevent fraud. Lilly, 47, said his case shows the process may be hurting veterans even as the government seeks to boost opportunities for returning troops.

“It’s really disheartening,” Lilly, who said he was shot twice during the same incident while serving in Afghanistan, said in a telephone interview. “As you go through military retirement, the VA says they encourage you to be an entrepreneur and that they’ll support you the entire time. Now I find out the VA could very well be my demise.”

The lack of VA certification has cost Syncon the opportunity to compete for as much as $5 million in contracts since late March, Lilly said.

VA Rejections

He said he’d hoped to double Syncon’s staff to 10 employees this year, and instead is working on a multiweek contract providing security and project-management services for an oil company in the Middle East to cover his company’s existing overhead costs.

“I should be ensuring my projects are on schedule and on budget,” Lilly said. “You can’t do that if you are in the Middle East doing a consulting assignment.”

The agency’s rejection of veterans is drawing scrutiny from lawmakers. The leaders of two House veterans subcommittees have asked VA Secretary Eric Shinseki to fix the verification process so decisions conform with “existing case law.”

The agency’s staff seems to “base decisions on a suspicion that an applicant’s documentation does not qualify, rather than clear evidence of disqualification,” Representatives Bill Johnson, an Ohio Republican, and Marlin Stutzman, an Indiana Republican, said in a July 11 letter to Shinseki.

Representative Jeff Miller, chairman of the House Committee on Veterans Affairs, said VA officials need to create a system that balances fraud-policing with fair treatment of veterans.

Congress Scrutiny

When the department “erroneously denies” qualified applicants, “it negatively affects our veterans who have worked hard to start a business,” the Florida Republican said. His committee has inquired about Lilly’s situation, he said.

Almost two-thirds of the more than 7,200 companies seeking status as being owned by veterans or disabled veterans have been turned down by the VA under a new verification program, according to March data from the agency. The department didn’t provide more recent data.

In one case this year, a veteran owner was initially turned down because he had been paid by the Department of Health and Human Services for two weeks of emergency relief work in Haiti. The VA initially said the stint made Kevin Treiber ineligible for the program that gives preference to veteran-owned small businesses as they compete for some contracts. It reversed its decision after Bloomberg reported on the case.

‘Limited Experience’

Other veterans have been rejected because of agency concerns about laws in California and eight other states where a spouse might be entitled to half a veteran owner’s share in a business.

The VA told Lilly last month he wasn’t eligible because his minority partner, who isn’t a veteran, has more construction experience. It noted that his partner’s resume said he was responsible for Syncon’s daily operations, in violation of the agency’s rules.

“You are attempting to use your limited experience in construction gained while serving in the military to state that you have enough experience to run the concern,” the Center for Veterans Enterprise, the VA office that grants the certification, wrote in a letter to Lilly.

The agency’s rejection was based on “statements in the applicants’ submissions related to responsibility for day-to-day management of the company, coupled with the vast disparity in construction experience,” Josh Taylor, a VA spokesman, said in an e-mailed statement.

Inspector General Report

Lilly said he manages the day-to-day operations and is responsible for the company’s long-term strategy.

His partner, Scott Turner, said his expertise is in the company’s residential and commercial business. While he handles some oversight of daily operations, he reports to Lilly, Turner said.

“He’s got the government construction experience, the connections and he leads the company,” he said. The two have known each other for 18 years, after meeting during martial-arts training, Turner said.

Read More…

http://www.businessweek.com/news/2012-07-20/navy-seal-shot-in-afghanistan-loses-chance-to-bid-on-va-work

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VA Improves Online Access to Benefits Information

Nearly 1.7 million veterans and service members have registered for the Department of Veterans Affairs-Department of Defense web portal, eBenefits, which provides online information and access to a wide variety of military and veteran benefits resources.

A VA news release issued July 18 says about 1.67 million users have signed up, and notes the strong pace of registrations for the site since its launch in October 2009 has allowed VA to exceed its fiscal year 2012 agency priority goal of 1.65 million user. That puts it on track to meet the 2013 goal of 2.5 million.

“We know that three out of four veterans who use VA services want to connect online, so we must be there for them with the information they need,” Allison Hickey, the VA’s undersecretary for benefits, stated in the release.

Hickey added that eBenefits “is clearly becoming the platform of choice for veterans seeking access.”

Veterans and service members new to the eBenefits website are guided through the registration process to get a full-access account, called a premier account which allows maximum ability to update personal information and learn about benefits without having to visit a VA facility. With the premier account, veterans can access multiple applications on the secure portion of the website.

A premier account also allows veterans to check the status of compensation and pension claims filed with VA. This feature, the most popular within the eBenefits application, had over 700,000 visits in June alone, according to the news release. Overall, visits to the site have increased 60 percent over the previous year, approaching 2 million each month.

On July 1, VA introduced its 11th consecutive quarterly release of improvements to the eBenefits application, including benefits eligibility email messages to service members as they reach career milestones and a new Career Center page.

Another key function is a single sign-on capability for veterans to transition securely between benefits information on eBenefits and health information on VA’s myHealtheVet website without an additional log-on.

VA says it has completed a record-breaking 1 million claims per year during the last two fiscal years and is on target to complete another 1 million claims in fiscal year 2012.

Even so, the agency acknowledged too many veterans have to wait too long to get the benefits they have earned, and that is why VA is aggressively building a strong foundation for a paperless, digital disability claims system that it says will transform operations and eliminate the backlog. The VA says the plan will help achieve Secretary Eric K. Shinseki’s goal of completing veterans’ claims in less than 125 days with 98 percent accuracy in 2015.

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