The Women’s War

On the morning of Monday, Jan. 9, 2006, a 21-year-old Army specialist named Suzanne Swift went AWOL. Her unit, the 54th Military Police Company, out of Fort Lewis, Wash., was two days away from leaving for Iraq. Swift and her platoon had been home less than a year, having completed one 12-month tour of duty in February 2005, and now the rumor was that they were headed to Baghdad to run a detention center. The footlockers were packed. The company’s 130 soldiers had been granted a weekend leave in order to go where they needed to go, to say whatever goodbyes needed saying. When they reassembled at 7 a.m. that Monday, uniformed and standing in immaculate rows, Specialist Swift, who during the first deployment drove a Humvee on combat patrols near Karbala, was not among them.

Swift would later say that she had every intention of going back to Iraq. But in the weeks leading up to the departure date, she started to feel increasingly anxious. She was irritable, had trouble sleeping at night, picked fights with friends, drank heavily. “I was having a lot of little freakouts,” she told me when I went to visit her in Washington State last summer. “But I was also ready to go. I was like, ‘O.K., I can do this.”‘

The weekend before the deployment was to start, however, Swift drove south to her hometown, Eugene, Ore., to visit with her mother and three younger siblings. The decision to flee, she says, happened in a split second on Sunday night. “All my stuff was in the car,” she recalls. “My keys were in my hand, and then I looked at my mom and said: ‘I can’t do this. I can’t go back there.’ It wasn’t some rational decision. It was a huge, crazy, heart-pounding thing.”

For two days after she failed to report, Swift watched her cellphone light up with calls from her commanders. They left concerned messages and a few angry ones too. She listened to the messages but did not return the calls. Then rather abruptly, the phone stopped ringing. The 54th MP Company had left for Iraq. Swift says she understood then the enormity of what she’d just done.

For the remainder of that winter, Swift hid out in the Oregon seaside town of Brookings, staying in a friend’s home, uncertain whether the Army was looking for her. “I got all my money out of the bank,” she told me. “I never used my credit card, in case they were trying to trace me. It was always hanging over my head.” At her mother’s urging, she drove back to Eugene every week to see a therapist. In April of last year, she finally moved back into her family’s home. Then, on the night of June 11, a pair of local police officers knocked on the door and found Swift inside, painting her toenails with her 19-year-old sister. She was handcuffed, driven away and held in the county jail for two nights before being taken back to Fort Lewis, where military officials threatened to charge her with being absent without leave. As Army officials pondered her fate, Swift was assigned a room in the barracks and an undemanding desk job at Fort Lewis.

Despite the fact that military procedure for dealing with AWOL soldiers is well established – most are promptly court-martialed and, if convicted, reduced in rank and jailed in a military prison – Suzanne Swift’s situation raised a seemingly unusual set of issues. She told Army investigators that the reason she did not report for deployment was that she had been sexually harassed repeatedly by three of her supervisors throughout her military service: beginning in Kuwait; through much of her time in Iraq; and following her return to Fort Lewis. She claimed too to be suffering from post-traumatic stress disorder, or PTSD, a highly debilitating condition brought on by an abnormal amount of stress. According to the most recent edition of The Diagnostic and Statistical Manual of Mental Disorders, used by mental-health professionals to establish diagnostic criteria, PTSD symptoms can include, among other things, depression, insomnia or “feeling constantly threatened.” It is common for those afflicted to “re-experience” traumatic moments through intrusive, graphic memories and nightmares.

Swift’s stress came not just from the war and not just from the supposed harassment, she told the investigators, but from some combination of the two. In a written statement to investigators, Swift asserted that her station, Camp Lima, outside Karbala, was hit by mortar attacks almost nightly for the first two months of her deployment. She reported working 16-hour shifts, experiencing the death of a fellow company member in an incident of friendly fire and having a close friend injured in a car bombing. What Swift said distressed her most, however, was a situation that involved her squad leader, the sergeant to whom she directly reported in Iraq. She claimed that he propositioned her for sex the first day the two of them arrived in Iraq and that she felt coerced into having a sexual relationship with him that lasted four months – the relationship consisting, she said, of his knocking on her door late at night and demanding intercourse. When she finally ended this arrangement, Swift told me, the sergeant retaliated by ordering her to do solitary forced marches from one side of the camp to another at night in full battle gear and by humiliating her in front of her fellow soldiers. (The sergeant could not be reached, but according to an internal Army report, he denied any sexual contact with Swift.)

As it often is with matters involving sex and power, the lines are a little blurry. Swift does not say she was raped, exactly, but rather manipulated into having sex – repeatedly – with a man who was above her in rank and therefore responsible for her health and safety. (Some victims’ advocates use the term “command rape” to describe such situations.) Swift says that the other two sergeants – one in Kuwait and one back home in Fort Lewis, both a couple of ranks above her – made comments like “You want to [expletive] me, don’t you?” or when Swift asked where she was to report for duty, responded, “On my bed, naked.”

In the wake of several sex scandals in the 1990s, the U.S. military has tried to become more sensitive to the presence of women, especially now that they fill 15 percent of the ranks worldwide. There are regular mandated workshops on preventing sexual harassment and assault. Each battalion has a designated Equal Opportunity representative trained to field and respond to complaints. Swift said she initially reported what she characterized as an unwanted relationship with her squad leader in Iraq to her Equal Opportunity representative there, who listened – she claims – but did nothing about it. (According to the internal report, the E.O. representative told investigators that he asked Swift if she had a complaint to make but that she declined at the time.)

Swift made it clear that since enlisting in the Army when she was 19, she’d grown accustomed to hearing sexually loaded remarks from fellow enlisted soldiers. It happened “all the time,” she said. But coming from her superiors, especially far away from the support systems of home and against a backdrop of mortar attacks and the general uncertainties of war, the overtones felt more threatening. “You can tell another E-4 to go to hell,” she said, referring to the rank of specialist. “But you can’t say that to an E-5,” she said, referring to a sergeant. “If your sergeant tells you to walk over a minefield, you’re supposed to do it.”

I went to see Swift last July as I was immersed in a series of interviews with women who’d gone to Iraq and come home with PTSD. I was trying to understand how being a woman fit into both the war and the psychological consequences of war. The story I heard over and over, the dominant narrative really, followed similar lines to Swift’s: allegations of sexual trauma, often denied or dismissed by superiors; ensuing demotions or court-martials; and lingering questions about what actually occurred.

Swift and I – along with her mother, Sara Rich – met at a run-down sushi place in Tacoma, Wash., not far from Fort Lewis. Swift has blond hair, milky skin and clear green eyes, which lend her the vague aspect of a Victorian doll – albeit a very tough one. She curses freely, smokes Newports and, when she’s not in uniform, favors low-cut shirts that show off an elaborate flower tattoo on her chest. “Suzanne is not some passive little lily,” explained her mother. “She’s a soldier.”

By midsummer of last year, the two women had settled into a ritual: once a week Rich would pick up her daughter at the base and take her out for a meal, and then the two would check into a nearby Holiday Inn, talking and watching television and finally going to sleep. At 6:30 the following morning, Swift would put on her uniform and Rich would drive her back to Fort Lewis in time to report for work. Rich, who is 41, is a social worker who specializes in family therapy and operates with a certain type of mama-bear verve. She was in frequent touch last summer with her daughter’s Chicago-based lawyers, who were then negotiating with the Army to get Swift medically discharged for her PTSD so that she could avoid being court-martialed and convicted for going AWOL. In the six weeks since Swift’s arrest, Rich marshaled both legal funds and public sympathy for her daughter’s defense, largely by tapping into the outrage fulminating inside the antiwar movement. One of Rich’s friends from Eugene built a Web site devoted to Suzanne, taking both donations and online signatures for a petition to have her released from the Army without punishment. Someone else started selling T-shirts, tote bags and teddy bears that read “Free Suzanne” and “Suzanne’s My Hero” to benefit the cause.

At that point, the hullabaloo was doing little good. A week before I arrived in Washington, the Army’s investigation determined that Swift’s charges against two of her higher-ups, including the one Swift said demanded sex from her, could not be substantiated because of a lack of evidence. (Both men denied Swift’s allegations. By the time the investigation began, in June 2006, her squad leader had already finished his military service, which put him beyond the reach of punishment by the military anyway.) There was a third sergeant against whom Swift filed a formal harassment complaint in the spring of 2005, nearly a year before she went AWOL. In it she maintained that immediately following her unit’s return from Iraq, he began making frequent suggestive remarks to her and at one point, during the course of a normal workday, “grinded” his body against hers in an inappropriate way. That man received a stridently worded letter of reprimand on May 25, 2005, from a lieutenant colonel and was transferred away from Fort Lewis.

What still remained to be determined was whether Swift would be held accountable for going AWOL or whether the Army would accept the idea that her failure to report was, as she saw it, an instinctive act of psychological self-preservation. Whatever the case, Swift was quickly becoming a symbol – though of what it was hard to say. Among the antiwar crowd, thanks in part to the fiery speeches Swift’s mother was delivering at local rallies and antiwar gatherings, she was being painted as a martyr, a rebel and a victim all at once. Meanwhile, others deemed her a traitor, a fraud or simply a whiny female soldier who’d been too lazy or too selfish to return to war.

Swift herself seemed stunned by the attention. “Look at me, a poster child,” she told me wryly, making it clear that she was not enjoying it. She did not make the kind of grandiose anti-military statements her mother did but rather seemed to be trying to shrug off what happened to her. She told me she was having nightmares and was sometimes waylaid by fits of hysterical crying. But she described these flatly, seeming almost unwilling or unable to express anger or hurt. Overall, she seemed strikingly detached.

I had read enough about PTSD to know that “emotional numbing” is one of the disorder’s primary symptoms, but it made understanding Swift and what she’d been through a more difficult task. “Avoidance” is another commonly recognized symptom in people with PTSD, especially avoidance of those things that bring reminders of the original trauma. If the Iraq war and the men she encountered there and afterward traumatized Swift, then perhaps going AWOL could be seen as a sort of meta-avoidance of all that plagued her.

That night after dinner, Swift lay on her hotel bed with her shoes kicked off, staring blankly at the ceiling. She was thoughtful and willing to answer questions. A few times, describing her deployment, she hovered close to tears but then seemed promptly to swallow them. She told me that she came home from Iraq feeling demoralized and depressed. She resumed her stateside duties with the Army for the 11 months between deployments and in general “just tried to deal.”

She was not, however, formally given a diagnosis of PTSD until after she went AWOL – first by a civilian psychiatrist within days of her failure to report for deployment and later, Swift says, through the Army’s mental-health division at Fort Lewis. (The Army could not confirm this, citing privacy issues.) The timing raised a serious question: Was the PTSD a legitimate disability or a hastily crafted excuse for skipping out on the war? Nobody, perhaps not even Swift, could say for sure.

II. The ‘Double Whammy’

No matter how you look at it, Iraq is a chaotic war in which an unprecedented number of women have been exposed to high levels of stress. So far, more than 160,000 female soldiers have been deployed to Iraq and Afghanistan, as compared with the 7,500 who served in Vietnam and the 41,000 who were dispatched to the gulf war in the early ’90s. Today one of every 10 U.S. soldiers in Iraq is female.

Despite the fact that women are generally limited to combat-support roles in the war, they are arguably witnessing a historic amount of violence. With its baffling sand swirl of roadside bombs and blind ambushes, its civilians who look like insurgents and insurgents who look like civilians, the Iraq war has virtually eliminated the distinction between combat units and support units in the military. “Frankly one of the most dangerous things you can do in Iraq is drive a truck, and that’s considered a combat-support role,” says Matthew Friedman, executive director of the National Center for PTSD, a research-and-education program financed by the Department of Veterans Affairs. “You’ve got women that are in harm’s way right up there with the men.”

There have been few large-scale studies done on the particular psychiatric effects of combat on female soldiers in the United States, mostly because the sample size has heretofore been small. More than one-quarter of female veterans of Vietnam developed PTSD at some point in their lives, according to the National Vietnam Veterans Readjustment Survey conducted in the mid-’80s, which included 432 women, most of whom were nurses. (The PTSD rate for women was 4 percent below that of the men.) Two years after deployment to the gulf war, where combat exposure was relatively low, Army data showed that 16 percent of a sample of female soldiers studied met diagnostic criteria for PTSD, as opposed to 8 percent of their male counterparts. The data reflect a larger finding, supported by other research, that women are more likely to be given diagnoses of PTSD, in some cases at twice the rate of men.

Experts are hard pressed to account for the disparity. Is it that women have stronger reactions to trauma? Do they do a better job of describing their symptoms and are therefore given diagnoses more often? Or do men and women tend to experience different types of trauma? Friedman points out that some traumatic experiences have been shown to be more psychologically “toxic” than others. Rape, in particular, is thought to be the most likely to lead to PTSD in women (and in men, in the rarer times it occurs). Participation in combat, though, he says, is not far behind.

Much of what we know about trauma comes primarily from research on two distinct populations – civilian women who have been raped and male combat veterans. But taking into account the large number of women serving in dangerous conditions in Iraq and reports suggesting that women in the military bear a higher risk than civilian women of having been sexually assaulted either before or during their service, it’s conceivable that this war may well generate an unfortunate new group to study – women who have experienced sexual assault and combat, many of them before they turn 25.

A 2003 report financed by the Department of Defense revealed that nearly one-third of a nationwide sample of female veterans seeking health care through the V.A. said they experienced rape or attempted rape during their service. Of that group, 37 percent said they were raped multiple times, and 14 percent reported they were gang-raped. Perhaps even more tellingly, a small study financed by the V.A. following the gulf war suggests that rates of both sexual harassment and assault rise during wartime. The researchers who carried out this study also looked at the prevalence of PTSD symptoms – including flashbacks, nightmares, emotional numbing and round-the-clock anxiety – and found that women who endured sexual assault were more likely to develop PTSD than those who were exposed to combat.

Patricia Resick, director of the Women’s Health Sciences Division of the National Center for PTSD at the Boston V.A. facility, says she worries that the conflict in Iraq is leaving large numbers of women potentially vulnerable to this “double whammy” of military sexual trauma and combat exposure. “Many of these women,” she says, “will have both.” She notes that though both men and women who join the military have been shown to have higher rates of sexual and physical abuse in their backgrounds than the general population, women entering the military tend to have more traumas accumulated than men. One way to conceptualize this is to imagine that each one of us has a psychic reservoir for holding life’s traumas, but by some indeterminate combination of genetics and socioeconomic factors, some of us appear to have bigger reservoirs than others, making us more resilient. Women entering the military with abuse in their backgrounds, Resick says, “may be more likely to have that reservoir half full.”

Over the last few years, I’ve spoken at length with more than a dozen trauma specialists, questioning them about the effect this war will have on the psyches of the women who have fought in it. The prevailing answer is “We just don’t know yet.” The early reports for both sexes, though, are troubling. The V.A. notes that as of last November, more than one-third of the veterans of Iraq and Afghanistan treated at its facilities were given diagnoses of a mental-health disorder, with PTSD being the most common. So far, the V.A. has diagnosed possible PTSD in some 34,000 Iraq and Afghanistan veterans; nearly 3,800 of them are women. Given that PTSD sometimes takes years to surface in a veteran, these numbers are almost assuredly going to grow. With regard to women, nearly every expert I interviewed mentioned the reportedly high rates of sexual harassment and assault in the military as a particular concern.

The Department of Defense in recent years has made policy changes designed to address these issues. In 2005 it established a formal Sexual Assault Prevention and Response program, and trains “Victim Advocates” on major military installations. The rules have also been rewritten so that victims are now able to report sexual assaults confidentially in “restricted reports” that give them access to medical treatment and counseling without setting off an official investigation. The results could be viewed as both encouraging and disturbing: comparing figures from 2005, when the restricted reporting began, to those of 2004, the number of reported assaults across the military jumped 40 percent, to 2,374. While victims may be feeling more empowered to report sexual assault, it appears that the number of assaults are not diminishing.

If Suzanne Swift’s why-bother approach to telling her superiors about the harassment in Iraq initially struck me as curious, it began to make more sense as I spoke with a number of other female Iraq veterans. There was a pervasive sense among them that reporting a sexual crime was seldom worthwhile. Department of Defense statistics seem to bear this out: of the 3,038 investigations of military sexual assault charges completed in 2004 and 2005, only 329 – about one-tenth – of them resulted in a court-martial of the perpetrator. More than half were dismissed for lack of evidence or because an offender could not be identified, and another 617 were resolved through milder administrative punishments, like demotions, transfers and letters of admonishment.

Unaware of the actual numbers, many of the women I talked to seemed, in any event, to have soaked up a larger message about the male-dominated military culture. “Saying something was looked down upon,” says Amorita Randall, who served in Iraq in 2004 with the Navy, explaining why she did not report what she says was a rape by a petty officer at a naval base on Guam shortly before she was deployed to Iraq. “I don’t know how to explain it. You just don’t expect anything to be done about it anyway, so why even try?”

III. The Pressure of Being a Woman

Many of the women I spoke with said they felt the burden of having to represent their sex – to defy stereotypes about women somehow being too weak for military duty in a war zone by displaying more resiliency and showing less emotion than they otherwise might. There appears to have been little, too, in the way of female bonding in the war zone: most reported that they avoided friendships with other women during the deployment, in part because of the fact that there were fewer women to choose from and in part because of the ridicule that came with having a close friend. “You’re one of three things in the military – a bitch, a whore or a dyke,” says Abbie Pickett, who is 24 and a combat-support specialist with the Wisconsin Army National Guard. “As a female, you get classified pretty quickly.”

Many women mentioned being the subject of crass jokes told by male soldiers. Some said that they used sarcasm to deflect the attention but that privately the ridicule wore them down. Others described warding off sexual advances again and again. “They basically assume that because you’re a girl in the Army, you’re obligated to have sex with them,” Suzanne Swift told me at one point.

There were women, it should be noted, who spoke of feeling at ease among the men in their platoons, who said their male peers treated them respectfully. Anecdotally, this seemed most common among reserve and medical units, where the sex ratios tended to be more even. Several women credited their commanders for establishing and enforcing a more egalitarian climate, where sexual remarks were not tolerated.

This was not the case for Pickett, who arrived in Iraq early in 2003, having been sexually assaulted, she said, during a humanitarian deployment to Nicaragua less than two years earlier, when she was just 19. When I spoke to her by phone in December, she recalled being too afraid to report the incident, particularly given the fact that the supposed perpetrator was an officer who ranked above her. During her 11-month stint in Iraq, stationed mostly outside Tikrit in a company of 19 women and 140 men, Pickett claimed her male peers thought nothing of commenting on her breast size or making sexual jokes about her. She regularly encountered porn magazines sitting in the latrines and in common areas. None of this behavior was particularly new to her; it was life as she knew it in the military. Yet in a war zone the effect seemed more corrosive. “The real difference is that over there, there’s never a break from it,” Pickett told me. “At home, you can go out with your girlfriends and get a beer and talk about the idiots who were cracking jokes. Over there, you’re a minority 24 hours a day, seven days a week. You never get that 10 minutes to relax or even cry. Sometimes you just need to let it all out.”

One night in the fall of 2003, Pickett recalled, her unit endured a mortar attack. Trained as a combat lifesaver, she spent part of the night tending to bleeding soldiers by flashlight in a field tent. Once the experience was over, the memory kept replaying in her mind. “For a long time, I wished I had died that night,” Pickett told me, adding that she returned to her home in Wisconsin and was “barely functioning”- unable to sleep or concentrate. She spent days alone inside her apartment, not talking to anyone. “I was draining everyone around me,” she says. A year after her deployment, a V.A. clinician formally diagnosed PTSD, which Pickett says she thinks stems from the stress of combat, harassment and the earlier sexual assault. If Vietnam became notorious as a war that combined violence and sex, with Southeast Asian brothels being the destination of choice for soldiers on temporary leave from the war, the sexual politics of the Iraq war are, as of yet, unclear.

Joane Nagel, a sociology professor at the University of Kansas, is studying sex and the military as it pertains to the Iraq war. What she has found, she told me recently, is that “when you take young women and drop them into that hypermasculine environment, the sex stuff just explodes. Some have willing sex. Some get coerced into it. Women are vulnerable sexually.” The specter of childhood abuse in military men and women potentially adds another layer of combustibility to gender relations. Tina Lee, a psychiatrist at the V.A. Palo Alto Health Care System in California, works with both male and female PTSD patients. She points out that traumatic experiences in childhood may increase the risk of developing PTSD when exposed to another trauma in adulthood. Experiencing childhood trauma can also produce opposing behaviors in adult men and women. Male survivors of childhood abuse are more likely to act aggressively and angrily, while some women appear to lose their self-protective instincts. A female patient, she says, once offered up an apt description of this tendency to end up in hurtful situations, saying that her “people picker” had been broken.

“So you have young women joining the military who have the profile of being victimized, who don’t have boundaries sometimes,” Lee went on to say. “And then you have a male population that fits a perpetrator profile. They are mostly under 25, often developmentally adolescent, and you put them together. What do you think will happen? The men do the damage, and the women get damaged.”

Being sexually assaulted by a fellow soldier may prove extra-traumatic, as it represents a breach in the hallowed code of military cohesion – a concept that most enlistees have drilled into them from the first day of boot camp. “It’s very disconcerting to have somebody who is supposed to save your life, who has your back, turn on you and do something like that,” says Susan Avila-Smith, the director of Women Organizing Women, an advocacy program designed to help traumatized women navigate the vast V.A. health-care and benefits system. “You don’t want to believe it’s real. You don’t want to have to deal with it. The family doesn’t want to deal with it. Society doesn’t want to deal with it.”

Pickett, who since returning from Iraq has become active in Iraq and Afghanistan Veterans of America, a nonpartisan advocacy group, says she believes that the stress of just worrying about this puts a woman in danger. “When I joined the military, a lot of people at home said things like, ‘Oh, are you really going to be able to handle it?”‘ she said. “So then you’re in Iraq, driving down Highway 1 with an M-16 in your hand. You have those doubts people had about you in the back of your head. You’re thinking 5,000 things at once, trying to be everything everybody wants you to be. And you still have to take the crap from the men. You’re 20 years old and growing into your own body, having an actual sex drive. But you’ve got 30 horny guys propositioning you and being really disgusting about it.” She added: “Women are set up to fail in a very real way, in an area where they could get killed. If your mind isn’t 100 percent on the battlefield, you could die. That’s the bottom line.”

IV. Flickers of a Larger Fire

Three years ago, while researching an article for this magazine on injured soldiers who fought in Iraq, I happened to have a phone conversation with a woman from Michigan who served as a reservist in the gulf war. Like many people, she’d been watching coverage of the war in Iraq with concern. At the time, I was focused on the early waves of soldiers returning home with horrendous, debilitating injuries – the amputees, the paraplegics, the brain-injured – but she was worried about something entirely different, equally devastating but far less visible.

She used her own story as an example: While serving in a mostly male reserve unit in Kuwait, she told me, she was sexually assaulted. After returning home to Michigan, she began exhibiting symptoms of PTSD – jumpiness, intrusive thoughts and nightmares – and promptly went to her local V.A. hospital for help. She was then put into group therapy – which has long been shown to be an economical and reasonably effective way of helping trauma survivors process their experiences – but her “group” was made up entirely of male Vietnam vets, some of whom were trying to work through sex crimes they committed during military service. Others came home from war and beat their wives. “I freaked out,” the female reservist told me. “It sent me into a complete tailspin.”

She began to drink heavily. She lost her job, moved away from her family and toyed with the idea of suicide. Few PTSD stories are happy stories, but this one eventually took a positive turn: a therapist at her local V.A. hospital finally referred her to a 10-bed residential program for women with PTSD located in Menlo Park, Calif. Desperate for help, she spent a number of weeks there, receiving daily therapy and learning coping skills in the company of a small group of other female veterans and a staff of mostly female therapists. The experience, she told me, saved her life.

Following the early coverage of the Iraq war, however, she was feeling her PTSD begin to stir again. Jessica Lynch – who, it was reported, might have been sexually assaulted as a prisoner of war in the first weeks after the invasion – was being celebrated as a hero. TV news reports showed female soldiers bidding farewell to their spouses and children. All this woman in Michigan could think about, though, was what things would look like on the other side, whether the V.A. would know what to do with these women if they later turned up needing help – whether, in particular, sexual-assault victims would be retraumatized trying to find their way in a system that was built almost entirely around the needs of men.

Thomas Berger, national chairman of Vietnam Veterans of America’s PTSD-and-substance-abuse committee, told me recently: “I think women are more likely to fall through the cracks. The fact is, if a woman veteran comes in from Iraq who’s been in a combat situation and has also been raped, there are very few clinicians in the V.A. who have been trained to treat her specific needs.”

As the Iraq war creates tens of thousands of female war veterans, surely we will begin to know more about the impact of PTSD on the life of a military woman. Female soldiers have flown fighter jets, commanded battalions, lost limbs, survived stints as P.O.W.’s, killed insurgents and also come home in flag-covered caskets. And many, too, have begun to experience the psychic fallout of war, a concept made famous post-Vietnam by a generation of now middle-aged men. “We’re much more willing to acknowledge what guys do in combat – both the negative and the heroic,” says Erin Solaro, author of the 2006 book “Women in the Line of Fire.” “But as a culture, we’re not yet willing to do that for women. Female combat vets tend to be very lonely people.”

Sexual trauma by itself or in combination with combat stands to isolate a female vet further, says Avila-Smith, the veterans’ advocate. “If you’re in combat, you can talk about it in group therapy,” she told me. “You can say, ‘Yeah, I was in this battle and I saw my friends blown up,”‘ she says. “But nobody raises their hand and yells out in the middle of the V.A.: ‘Yeah, I was raped in the military, was anybody else? Do we have something in common?”‘ Avila-Smith herself says she was sexually assaulted while stationed in Texas in 1992 and developed PTSD as a result. For a long time, everyday functioning was a challenge. “For two years I had a list on my bathroom mirror to brush my teeth, brush my hair, wash my face,” she said as we sat at a sunny picnic table outside a V.A. hospital in Seattle. “Every morning it was like waking up in a new world. How did I get here? What’s going on? Why is my brain not working?”

This kind of bewilderment is something I encountered again and again, talking to more than 30 military women who struggle with PTSD. Whether they had just returned from Iraq or were 25 years past their service, whether they’d been sexually assaulted, seen combat or both, most reported feeling forgetful and unfocused, alienated from their own minds.

Keli Frasier, an Army reservist living in Clifton, Colo., who said she did not experience sexual assault, told me that because of some combination of anxiety and memory loss, she’d been fired from three low-wage jobs and dropped out of college since returning from Iraq in May 2004. Like a few of the others I met, Frasier always kept a notebook close by to jot down things she was afraid she’d forget. “Half the time,” she said, sounding genuinely confused, “I don’t understand why I lose the jobs.” According to her account, while driving a fuel truck in Iraq, she watched her squad leader die in a roadside ambush and another peer have his leg blown off with a grenade. “In all those situations, your mind just goes on autopilot, and you just do what you’re trained to do,” she said, sitting on a couch in a warmly decorated trailer she and her husband own. She bounced her 8-month-old son on one knee as she talked. “I didn’t really start having any mental issues until we got home,” she said, adding that it was four or five months before PTSD was diagnosed by a V.A. counselor.

Research has shown that exposure to trauma has the potential to alter brain chemistry, affecting among other things the way memories are processed and stored. To vastly simplify a complex bit of neurology: If the brain can’t make sense of a traumatic experience, it may be unable to process it and experience it as a long-term memory. Traumas tend to persist as emotional – or unconscious – memories, encoded by the amygdala, the brain’s fear center. A trauma can then resurface unexpectedly when triggered by a sensory cue. The cerebral cortex, where rational thought takes place, is not in control. The fear center rules; the brain is overwhelmed. Small tasks – tooth-brushing, grocery-shopping, feeding your children – start to feel monumental, even frightening.

“I was not scared a single day I was in Iraq; that’s what baffles me most,” Kate Bulson, a 24-year-old former Army sergeant, told me by phone not long ago from her home in Muskegon, Mich. She developed PTSD after completing the first of two tours in Iraq, she said, adding that she had not experienced sexual trauma. “I did everything the male soldiers did: I kicked in doors, searched people and cars, ran patrols on dangerous highways,” she said. “Over there, I would hear an explosion at night and sleep through it. Now I hear the slightest sound and I wake up.”

Just last month, The Journal of the American Medical Association published the results of a study sponsored by the V.A., which endorsed the use of “prolonged exposure therapy” in treating female veterans with PTSD. The process calls for a patient to visit and revisit traumatic memories in order to lessen their power over the mind. “It becomes an organized story rather than a fragmented story,” says Edna Foa, who directs the Center for the Treatment and Study of Anxiety at the University of Pennsylvania and is considered a pioneer in trauma treatment. “They are able to put things together. They find all kinds of new perspectives to look at what happened to them.”

Across the V.A., there appears to be an earnest recognition of the need for stepping up these innovative programs for veterans of both sexes. V.A.-financed researchers are working on everything from testing a drug normally used to treat tuberculosis on PTSD patients to developing virtual-reality war simulations that are meant to give veterans more emotional control over their traumatic memories. Of the some 1,400 V.A. hospitals and clinics, currently only 27 house inpatient PTSD programs, and of these, just 2 serve women exclusively. According to the V.A., several more women’s residential treatment programs are in the planning stages.

Despite fighting wars in two far-off countries, the Bush administration recently announced that while it will increase V.A. health-care financing by 9 percent for 2008, it has proposed consecutive cuts of about $1.8 billion for 2009 and 2010. Moreover, as recent revelations of poor patient care at the military’s flagship facility, Walter Reed Army Medical Center, have demonstrated, a federal health-care system built to serve soldiers and veterans is sagging under the load of those who fought in Iraq and Afghanistan, a significant number of whom struggle with mental-health issues. The V.A. currently has a reported backlog of 400,000 benefits claims, which can in turn lead to long waits for appointments or for approval for medications. When I met her in January, Keli Frasier, the Army reservist, described herself as “really having a hard time” but had been waiting two months to get an appointment to have an expired antidepressant prescription renewed.

It’s possible, too, that female veterans suffer from more invisibility. Patricia Resick, at the Boston V.A. hospital, says she feels that women may perhaps take longer than men to recognize their symptoms and find their way into treatment. “They’re more likely to have a primary parenting role,” she told me. “When they get home, they’re going to be trying to get back into their families, to re-establish their relationships.” Lee, the psychiatrist in Palo Alto, says that in her experience, men are more likely to have been encouraged to seek help, usually by their spouses. “You don’t hear as much about husbands saying, ‘Honey, why don’t you go into residential treatment for two months?”‘ she says. And those who feel shame following a sexual trauma, Lee went on to say, may keep it hidden from their health-care providers anyway.

The larger question is: How will this new crop of female war veterans respond, recover or act out the traumas of their military experience? While it is still too early to know, paying attention to small stories, usually tucked inside local newspapers, may indicate the early flickers of a larger fire. There is the story of Tina Priest, a 21-year-old soldier who, according to Army investigation records, shot herself with an M-16 rifle in Iraq last March, two weeks after filing a rape charge against a fellow soldier and days after being given a diagnosis of “acute stress disorder consistent with rape trauma.” (The Army says that a subsequent investigation failed to substantiate the rape claim.)

There is the story of Linda Michel, a 33-year-old Navy medic who served under stressful conditions at a U.S.-run prison near Baghdad and was given Paxil for depression during the deployment. Returning home last October, she struggled to fit back into her life as a suburban mother of three in a quiet housing development outside of Albany. She shot and killed herself within three weeks of the homecoming. Her husband, also an Iraq veteran, wondered aloud to a reporter with The Albany Times-Union: “Why wasn’t she sent to a facility to resolve the issues?”

More recently, there’s Jessica Rich, a 24-year-old former Army reservist who one night early last month climbed drunk into her Volkswagen Jetta and drove south on a northbound interstate outside of Denver. She slammed head-on into a sport-utility vehicle, killing herself and slightly injuring four others. After a nine-month tour of Iraq in 2003 – and according to former soldiers who’d been in group therapy with her, having been raped during her service – PTSD was diagnosed. Her friends say she never got past those experiences. “She was having nightmares still, up until this point – flashbacks and anxiety and everything,” one told The Denver Post. “She said it was really hard to get over because she couldn’t get any help from anybody.”

V. ‘What’s Wrong With Me?’

Earlier this winter, hoping to understand more about PTSD and its effects, I visited a couple of female Iraq vets who felt their postwar lives had been shaped – if not temporarily ruined – by the “double whammy” of combat and sexual stress. Both happened to live in Colorado, though each had deployed to war through units located in other states. I met Keri Christensen one morning at her home in a tidy subdivision outside of Denver, where she recently relocated from Wisconsin with her husband and two daughters. She had just taken her daughters to school, and her husband was away on a business trip.

Christensen is 33, blue-eyed and outwardly perky, with an easy smile. By the time she was deployed to war in 2004, she had finished 13 years of part-time service in the Wisconsin Army National Guard as a heavy-equipment transporter. Prior to her deployment in Iraq, she loved her role in the military. “Before we were married, my husband was in awe of it,” she said, laughing. “He was like, ‘I met this girl and she hauls tanks!”‘ She added that she was good at what she did, receiving several awards over the years. Beyond commitment to the Guard of one weekend a month and two weeks’ training each summer, Christensen spent the previous six years as a stay-at-home mom. Her life, she said, had been a generally happy one.

But the stresses of deployment were surprisingly manifest: she agonized over leaving her daughters, who were then 6 and 2 years old. Stationed in Kuwait, Christensen’s unit ran convoys of equipment back and forth from the port to inside Iraq. “It was really scary,” she said, explaining that her convoy had been mortared during an early mission. “But it was like, Hey cool, we’re on a mission.” Then one day in February 2005, Christensen was accidentally dragged beneath a truck trailer and run over, breaking a number of bones in her foot and injuring her knee and back. She was assigned to a desk job in a tent in Kuwait, mostly working the night shift. It was there, she said, that a sergeant above her in her command – a man she’d known for 10 years – began making comments about her breasts and at one point baldly propositioned her for sex.

Something inside of her broke, she said. Christensen claims that she was punished for even mentioning the situation to her company commanders – written up for minor infractions; accused, she says falsely, of being intoxicated (for which she was demoted); and reassigned for duty to an airfield near a mortuary, where she occasionally helped load coffins of dead soldiers onto planes bound for the U.S. (The Wisconsin Army National Guard denied that Christensen was punished for making a sexual-harassment claim and stated that the claim was investigated and dismissed for lack of evidence.) Christensen says that a combination of war stress, harassment and the reprisals that followed were so upsetting and demoralizing that she considered suicide on several occasions. Her military records show that during her deployment, she was given a diagnosis of depression and PTSD.

After Christensen’s experiences in Kuwait, she allowed her military enlistment to expire, which given that she was six years short of receiving military retirement benefits, only added to her pain. “That was my career, and they stole it from me,” she said, sitting on an overstuffed couch in the family room of her home, idly fiddling with one of her children’s stuffed animals as she spoke. “They make you feel like you’re crazy. And I’m not just the only one. There’s other women out there this has happened to. Why is the attitude always ‘Just shut up and leave it alone’?”

Christensen had been home from war then for just over a year, having returned to her life as a stay-at-home mother, yet she could not shake what the deployment had done to her – the accident, the confusion and shame of her sexual harassment, and then what she felt was an ignominious demotion and marginalization after reporting the incidents. And while there are those whose image of PTSD is still tied to Vietnam War movies – the province of men who earned their affliction only after having their best buddies die in their arms in a gush of blood – Christensen shares the same diagnosis. That is to say that no matter what constituted her war experience, the aftermath was much the same. She suffered from severe headaches and forgetfulness. “I feel like I’m always forgetting something,” she said. “I leave the house and I don’t know if I’ve left something on – the stove or a candle. I can’t trust my memory.” She told me that her 8-year-old, Madison, recently had to tell her the family’s new phone number. She’d lost friends and had “rough spots” with her husband. Afraid of crowds, she started grocery shopping at 6 in the morning and was having her mother buy clothes for her children. Driving, too, made her fearful, since she felt “foggy” and more than once ran a stop sign or a red light with her kids in the car. Though she went for counseling and medical treatment at a local V.A. while living in Illinois after she returned from Iraq, Christensen had not yet found her way to the Denver V.A. for treatment. The thought of getting in her car and making the 20-minute drive petrified her.

Describing it, Christensen began to cry, wringing the stuffed animal in her hands. “What’s wrong with me?” she said, more to herself than to me. “I have nightmares of being trapped underneath a trailer with body parts falling on me.” Her body heaved with sobs as she continued: “Once when my kids were sleeping with me, I woke up suddenly, thinking it was an Iraqi person, and I almost tossed my kid across the room.”

VI. ‘Nothing Is Ever Clear’

Amorita Randall lives across the state from Christensen, in a small town outside of Grand Junction. She is 27, a former naval construction worker who served in Iraq in 2004. Over the course of several phone conversations before visiting her in January, I grew accustomed to the way Randall coexisted with her memories. Mostly she inched up to them. On days she was feeling stable, she would want to talk, calling me up and abruptly jumping into stories about her six years in the Navy, describing how she was raped twice – the second rape supposedly taking place just a matter of weeks before she arrived in Iraq. Her experience in Iraq, she said, included one notable combat incident, in which her Humvee was hit by an I.E.D., killing the soldier who was driving and leaving her with a brain injury. “I don’t remember all of it,” she told me when I met her in the sparsely furnished apartment she shares with her fiance?. “I don’t know if I passed out or what, but it was pretty gruesome.”

According to the Navy, however, no after-action report exists to back up Randall’s claims of combat exposure or injury. A Navy spokesman reports that her commander says that his unit was never involved in combat during her tour. And yet, while we were discussing the supposed I.E.D. attack, Randall appeared to recall it in exacting detail – the smells, the sounds, the impact of the explosion. As she spoke, her body seemed to seize up; her speech became slurred as she slipped into a flashback. It was difficult to know what had traumatized Randall: whether she had in fact been in combat or whether she was reacting to some more generalized recollection of powerlessness.

Either way, the effects seemed to be crippling. She lost at least one job and was, like a number of the women I spoke to, living on monthly disability payments from the V.A. Her fiance, an earnest construction worker named Greg Lund, at one point discovered her hidden in a closet in the apartment they share, curled in the fetal position, appearing frozen. “It scared the hell out of me,” he said. “I’m like, am I in over my head here?”‘ On another occasion, shopping with Randall at Lowe’s, he had to pull her away from a Hispanic man she mistook for an Iraqi. “She was going to attack him,” Lund said. “She was calling him ‘the enemy’ and stuff like that.” The biggest tragedy for her was that her daughter, Anne, who is 4, was taken from her custody by the Colorado child-welfare authorities after she was found playing in the road unsupervised one day last June. At the time, Randall and her daughter were living with another family in a halfway house. Randall was inside folding laundry, believing – she said – that Anne was being watched by older children in the other family.

There were days when Randall couldn’t remember things, telling me her mind felt fuzzy. Accordingly, when she broached a subject that was difficult, her speech would slow down markedly and sometimes stop altogether. “Nothing is ever clear,” she explained. “Sometimes I’ll just have feelings. Sometimes I’ll have pictures. Sometimes it’ll be both.” Her confusion could be both literal and moral. She blamed herself, in part, for the rapes, saying she felt peer pressure to drink heavily in the Navy, which made her more vulnerable.

Randall’s life story was a sad one, though according to the V.A. psychologists I spoke with, it was not atypical. Growing up in Florida, she said, she was physically and sexually abused by two relatives – a condition that has been shown to make a woman more prone to suffer assault as an adult. Eventually she landed in foster care. She told me she joined the Navy at 20 precisely because she was raised in an environment where “girls were worthless.” The stability and merit structure of the military appealed to her. Stationed in Mississippi in early 2002, Randall said, she was raped one night in her barracks after being at a bar with a group of servicemen. The details are unclear to her, but Randall says she believes that someone drugged her drink.

A couple of months later, she discovered she was pregnant. In November 2002, she gave birth to her daughter. Less than a year later, Randall’s unit was deployed to the war, stopping first for several months on Guam. She put Anne in the care of a cousin in Florida. The second rape happened after another night of drinking. “I couldn’t fight him off,” Randall says. “I remember there were other guys in the room too. Somebody told me they took pictures of it and put them on the Internet.” Randall says she has blocked out most of the details of the second rape – something else experts say is a common self-protective measure taken by the brain in response to violent trauma – and that she left for Iraq “in a daze.”

Given her low self-esteem and her tendency, as a trauma victim, to suffer from fractured memory, someone like Randall would make an admittedly poor witness in court. Randall claims that after returning from war, she told her commanders about the second rape but says she was told “not to make such a big deal about it.” (The Navy says it knows of no internal records indicating that she had reported a sexual assault.) Since her daughter was removed from her custody last summer, she had been going for weekly hourlong therapy sessions with a civilian social worker, paid for by the V.A. She was also taking parenting classes at a social-services agency and petitioning to have the child returned to her care. Overall, she was feeling optimistic that through therapy, her PTSD was beginning slowly to subside. But she also felt it was a case of too little, too late, saying that before losing her daughter, she was receiving what for many women is considered to be a standard course of mental-health treatment in a V.A. system strapped for resources – a 60-minute counseling session held every month. Randall shrugged, describing it. “We never got very far with anything,” she said, “The guy would just ask me, ‘So, how are you doing?’ And I’d look at him and say, ‘Well ? I guess I’m fine.”‘

VII. “It Just Kept Building Up and Building Up … “

The Women’s Trauma Recovery Program is tucked into a small adobe-style building on one corner of a sprawling V.A. health-care campus in Menlo Park, Calif., about 20 miles south of San Francisco. Outside there is a sunny courtyard, where residents often gather to smoke and talk. Inside there are five dorm-style bedrooms, each with a pair of twin beds. The feeling is something less than homey but something more than institutional. Next door there is a larger and more established 45-bed program for male active-duty soldiers and veterans with PTSD.

When I arranged to visit the women’s program for a couple of days last July, it was unclear whether any of the six female patients then in residence would speak to me. According to Darrah Westrup, the psychologist who leads the program, this group had only just begun its 60-to-90-day treatment program, which was devoted both to learning coping skills and to gradually doing exposure therapy for their traumas. For many of the patients, entry in the program – gained through a referral from a mental-health specialist and then a fairly intensive application process – felt like a last resort. Privacy, too, was paramount: some of these women had isolated themselves for years and, working with the program’s therapists, were just beginning to rebuild some confidence, Westrup said.

So it came as a surprise when, one by one, each one surfaced at Westrup’s office, ready to talk to me. (They requested that I protect their privacy by not using their full names.) Each asked too that Westrup be present for the interview, and I soon understood why: despite the fact that conversation revolved mostly around the impact of living with PTSD rather than the traumatic events that caused it, the danger of a flashback always lurked. “Are you here?” Westrup would ask gently when somebody appeared momentarily glazed or her speech slowed down. “Do you feel your feet on the ground?”

Some of the women served in previous decades and were only now dealing fully with their PTSD. They recognized themselves as harbingers, as cautionary tales of how bad it could get for those of the current generation of female soldiers if they left their PTSD untreated. And they repeated that sentiment again and again. “I’m only talking to you,” one said, “because I want other sisters to know they’re not alone.”

I met six women, two of whom served in Operation Iraqi Freedom. Most hadn’t seen combat, though three of them said they were raped by fellow soldiers during deployments in Germany, in Japan, in Qatar. The women – Johnnie, Kathy, Kathleen, Ann, Michelle and Sara – had served in the Army, the Navy or the Air Force. What ran through nearly every woman’s story was a sense of things left unresolved. Nobody mentioned perpetrators being punished. Nearly everyone expressed having gone through relentless self-questioning: “What if I hadn’t accepted that ride?” one wondered aloud. “What if I hadn’t drank so much?” asked another.

According to Patricia Resick of the National Center for PTSD, being able to process trauma is the key to recovering from it. Those people who cannot make sense of what happened to them are more likely to continue reliving it through flashbacks and intrusive memories. “It’s like a record that keeps getting stuck,” she said. “They can’t accept that it happened because of the implications of accepting it. It means that bad things – horrible things, really – can happen to good people.”

The women in Menlo Park described, vividly, the aftermath of living with unresolved military trauma: Kathy was arrested more than once for drunken driving. Michelle tried to kill herself three times. Sara was put into a military psychiatric hospital. Ann raised children and had a successful career, but said that inside her home in rural Northern California, she was often so paralyzed by fear that she hid in the closet any time the phone rang.

The program required that the women spend time writing down their thoughts and then analyzing them on paper, rooting out the “distorted thinking” – things like feeling unworthy or guilty – and then reinterpreting them in a more healthful way. While each woman acknowledged that the work was painful, there seemed to be a kind of summer-camp camaraderie growing among them. Yet there was always the notion looming that at some point they, and their symptoms, would need to return home.

One of the two vets of the Iraq war on the V.A. campus was Kathleen, a 37-year-old Army nurse with dark hair and fair skin. She arrived at Menlo Park courtesy of a program sponsored by the Department of Defense, in which active-duty soldiers with severe PTSD are granted leave and financing to pursue residential treatment through the V.A. This is part of a larger effort across the military to find and address soldiers’ mental-health issues as quickly as possible. Kathleen was a first lieutenant and a registered nurse based at Fort Sill, Okla. She was medevacked out of Baghdad less than three months earlier.

Sitting in a chair in Westrup’s office, dressed in a pastel T-shirt and jeans, Kathleen knit her fingers together anxiously. Despite appearing nervous, she seemed eager to talk. For better or worse, Kathleen’s trauma was still fresh. She was also one of the few female veterans I spoke with who were suffering from PTSD who did not mention experiencing sexual harassment or assault in the military, though she did allude to “a bad childhood.”

Speaking in a soft drawl, she described being stationed at a combat support hospital inside Baghdad’s Green Zone, working 15-hour shifts in the intensive-care unit, often tending to burn patients who were helicoptered in from southern Iraq. “I expected some death,” she said. “I was realistic. What I didn’t expect was that we would be taking care of so many civilians, and those civilians would be children.” She paused to add that she had five children of her own – all daughters, ages 9 to 18, who were back in Oklahoma with her husband, himself an Army man who’d been deployed to Iraq twice already.

In Baghdad, the stressors piled up quickly: helicopters kept arriving from the south, burn patients howled, children sometimes died. Lying in bed at night, Kathleen listened to mortars exploding and stray gunfire outside the Green Zone. “It just builds up and wears down on you,” she said. “You’re always in a heightened adrenaline rush.”

Her hands started to tremble then. She mentioned a young boy named Mohammed who died in the Green Zone hospital early on in her time in Iraq, saying only that she felt responsible for his death. “I can’t say more about that,” she said, shaking her head. She then described caring for another young Iraqi who’d lost his legs because of complications from a gunshot wound. She started to understand that he might not survive outside the hospital. She described a creeping feeling of powerlessness. “You get to a point when you can’t take care of everybody,” Kathleen said, her voice quavering. “It’s really tough.” She knotted and unknotted her hands, appearing somewhat blank.

Westrup interjected softly, “Kathleen, are you here?”

“I’m here,” she said. Then she continued: “It got to a point that I was having panic attacks all the time because we’d get a patient in, and I’d be thinking, Oh, my God, they’re not going to survive, and how can I help them stop screaming and not be in pain? It just kept building up and building up. …”

Then one day Kathleen’s superiors barred her from visiting the young man who’d had his legs amputated, suggesting that she was becoming too emotional. Since the death of the boy named Mohammed, she had been taking Paxil for depression, and about the same time, she said, an Army doctor took her off the medication.

“I went crazy,” she said plainly. “I had a major panic attack. I felt like I couldn’t get enough air.” On the night it happened, she climbed the stairs to the hospital’s rooftop, which overlooked the Green Zone. “We sat up there millions of times, smoking our cigarettes or just shooting the breeze and watching the helicopters coming in and going out. It felt like a safe place.” But when a hospital doctor turned up on the roof, startling her as she gasped for air, Kathleen began to cry. The doctor fetched the senior nurse on call. Believing that Kathle

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New Veterans’ Claims Are Stressing the VA System

WASHINGTON | More than a quarter of the discharged veterans from the Iraq and Afghanistan campaigns have filed injury claims with the government, according to an internal Department of Veterans Affairs report.

Between 2001 and the end of 2006, about 690,000 had been deployed to those fronts in the war on terror and have since left active service.

According to the internal report obtained by The Kansas City Star, both the number of veterans and the number who file disability claims with the VA have gone up about 50 percent in just the last year.

“It’s ominous that the claims activity continues to surge,” said Paul Sullivan, veterans’ advocate and former VA project manager.

Those statistics indicate more pressure on the already stressed VA system that has underestimated the number of post-traumatic stress disorder cases and the number of former military at its community walk-in clinics. “The system is stretched to the breaking point,” said Rep. Bob Filner of California, chairman of the House Veterans Affairs Committee.

The numbers will climb, and not just because the number of troops has been escalating in both Iraq and Afghanistan. Some wait years to file injury claims, while some issues, such as post-traumatic stress, can take years to surface.

Steve Smithson, deputy director for claims at the American Legion, said the numbers “seem like a lot, but there may be a lot more. It’s a cost of war that we don’t always figure into the budget and we don’t always realize. This is also a cost, taking care of the wounded, and we’re going to be seeing more of this as the war continues.”

Amid the focus on Walter Reed Medical Center in Washington — which is not in the VA system — VA Secretary James Nicholson Monday ordered his department’s clinics to provide details about their physical condition by next week.

Nicholson has been under pressure to reduce claims backlogs and improve coordination at the VA’s vast network of 1,400 hospitals and clinics, which provide supplemental care and rehabilitation to 5.8 million veterans.

The VA has granted 132,000 of the 180,000 benefit claims filed since the invasion of Afghanistan, according to the report. The balance includes claims that have either been denied or are pending.

VA spokesman Jim Benson said that every injury claim by an Iraq and Afghanistan veteran might not be a result of their deployment. The injury could have occurred either before or after they served overseas, he said. The VA awards compensation for health problems when veterans can prove their injuries were related to their military service.

To reach David Goldstein, call (202) 383-6105, or send e-mail to dgoldstein@mcclatchydc.com

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Problems at Other VA Facilities, Panel Told

Story Highlights
• Testimony paints picture of neglect and bureaucratic delays at VA facilities
• Ex-official: Plan shelved to fix problems between VA, Defense departments
• VA chief wasn’t behind move to abandon program, VA official tells House panel
• Ex-official also says he received no response after warning about surge in claims

WASHINGTON (AP) — A program to fix bureaucratic breakdowns between the Defense and Veterans Affairs departments was shelved soon after VA Secretary Jim Nicholson took office, according to a former VA official.

Paul Sullivan, a former VA project manager, also told a House panel looking into problems with veterans care that in August 2005 he warned officials there would be a surge in claims as veterans returned from Iraq and Afghanistan.

“I made those warnings on several occasions,” he said, but never received a response.

Testimony from Sullivan and the Government Accountability Office painted a picture of neglect, bureaucratic delays and poor coordination in the nation’s vast network of 1,400 VA hospitals and clinics.

Lawmakers from both parties expressed outrage.

“That’s unacceptable and embarrassing, and the American people deserve answers,” said Rep. Harry Mitchell, D-Arizona, who chairs the subcommittee. “I’m not convinced the Veterans Affairs Department is doing its part.”

Rep. Steve Buyer, R-Indiana, agreed, citing years of warnings. “I can’t even begin to count the number of GAO reports over the years outlining the problems,” he said. “It’s been 20 years in the making trying to get the VA and [Department of Defense] to cooperate.”

Responding, Michael Kussman, acting undersecretary for health at the VA, told the House Veterans Affairs subcommittee that it was wrong to suggest that Nicholson had shelved the program.

The decision to abandon Sullivan’s plan was made by program officials who determined it was logistically unsound, Kussman said.

Since then, department officials have been working on a system to improve tracking of medical records, he said.

Under questioning, Kussman also acknowledged that the department was a bit “surprised” by the extent of reported cases of post-traumatic stress syndrome and traumatic brain injury but was making adjustments to cope. “We are ideally poised to take care of” the growing caseload, he said.

That drew an angry response from Rep. Bob Filner, D-California.

“I find that kind of misplaced optimism, that defense of the system, a cause of where we are today,” Filner said, noting that VA officials in individual clinics themselves had reported an overstressed system.

“The VA is strained to the limits,” he said. “It’s our job to give you more resources, but it’s your job to say if you need it.”

Thursday’s hearing was the latest to examine the quality of care for wounded veterans in the wake of disclosures of shoddy outpatient health care at Washington’s Walter Reed Medical Center, one of the nation’s premier facilities for treating veterans wounded in Iraq and Afghanistan.

The VA facilities provide supplemental health care and rehabilitation to 5.8 million veterans after they are treated at military hospitals such as Walter Reed.

Since a report last month by The Washington Post, Defense Secretary Robert Gates has forced Army Secretary Francis Harvey to resign and Maj. Gen. George W. Weightman, who was in charge of Walter Reed since August 2006, was ousted from his post.

President Bush also has appointed a bipartisan commission to investigate problems at the nation’s military and veteran hospitals, and separate reviews are under way by the Pentagon, the Army and an interagency task force led by Nicholson.

In a briefing Thursday for reporters at the medical center, top Army officials said they have moved to fix some of the problems at Walter Reed.

Army Vice Chief of Staff Gen. Richard Cody said that officials have added caseworkers, financial specialists and others to work with soldiers’ families on problems they have related to the injuries such as getting loans or help with income taxes.

A worldwide telephone hotline also is being established for soldiers having medical or family issues, and Cody said he plans a videoconference Friday with all of his hospital commanders around the globe to expand the study from Walter Reed to all other Army hospitals.

During the hearing Thursday, Cynthia Bascetta, director of health care at GAO, testified that while some improvements have been made by the VA, GAO investigators could not offer assurances that problems of veterans falling through the cracks wouldn’t happen again.

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Failing Our Wounded

After returning from Iraq in late 2005, Jonathan Schulze spent every day struggling not to fall apart. When a Department of Veterans Affairs clinic turned him away last month, he lost the battle. The 25-year-old Marine from Stewart, Minn., had told his parents that 16 men in his unit had died in two days of battle in Ramadi. At home, he was drinking hard to stave off the nightmares. Though he managed to get a job as a roofer, he was suffering flashbacks and panic attacks so intense that he couldn’t concentrate on his work. Sometimes, he heard in his mind the haunting chants of the muezzin—the Muslim call to prayer that he’d heard many times in Iraq. Again and again, he’d relive the moments he was in a Humvee, manning the machine gun, but helpless to save his fellow Marines. “He’d be seeing them in his own mind, standing in front of him,” says his stepmother, Marianne.

Schulze, who earned two Purple Hearts for wounds sustained in Iraq, was initially reluctant to turn to the VA. Raised among fighters—Schulze’s father served in Vietnam and over the years his older brother and six stepbrothers all enlisted in the military—Jonathan might have felt asking for help didn’t befit a Marine.

But when the panic attacks got to be too much, he started showing up at the VA emergency room, where doctors recommended he try group therapy. He resisted; he didn’t think hearing other veterans’ depressing problems would help solve his own. Then, early last month, after more than a year of anxiety, he finally decided to admit himself to an inpatient program. Schulze packed a bag on Jan. 11 and drove with his family to the VA center in St. Cloud, about 70 miles away. The Schulzes were ushered into the mental-health-care unit and an intake worker sat down at a computer across from them. “She started typing,” Marianne says. “She asked, ‘Do you feel suicidal?’ and Jonathan said, ‘Yes, I feel suicidal’.” The woman kept typing, seemingly unconcerned. Marianne was livid. “He’s an Iraqi veteran!” she snapped. “Listen to him!” The woman made a phone call, then told him no one was available that day to screen him for hospitalization. Jonathan could come back tomorrow or call the counselor for a screening on the phone.

When he did call the following day, the response from the clinic was even more disheartening: the center was full. Schulze would be No. 26 on the waiting list. He was encouraged to call back periodically over the next two weeks in case there was a cancellation. Marianne was listening in on the conversation from the dining room. She watched Jonathan, slumped on the couch, as he talked to the doctor. “I heard him say the same thing: I’m suicidal, I feel lost, I feel hopelessness,” she says. Four days later Schulze got drunk, wrapped an electrical cord around a basement beam in his home and hanged himself. A friend he telephoned while tying the noose called the police, but by the time officers broke down the door, Schulze was dead.

How well do we care for our wounded and impaired when they come home? For a country amid what President Bush calls a “long war,” the question has profound moral implications. We send young Americans to the world’s most unruly places to execute our national policies. About 50,000 service members so far have been banged up or burned, suffered disease, lost limbs or sacrificed something less tangible inside them. Schulze is an extreme example but not an isolated one, and such stories are raising concerns that the country is failing to meet its most basic obligations to those who fight our wars.

The question of after-action care also has strategic consequences. Iraq marks the first drawn-out campaign we’ve fought with an all-volunteer military. In practice, that means far fewer Americans are taking part in this war (12 percent of the total population participated in World War II, 2 percent in Vietnam and less than half of 1 percent in Iraq and Afghanistan). Already, the war has made it harder for the military to recruit new soldiers and more expensive to retain the ones it has. If we fall down in the attention we provide them, who’s to say volunteers will continue coming forward?

The issue of veterans’ care jumped into the headlines last week when The Washington Post published a series about Walter Reed Army Medical Center in Washington, D.C. The stories revealed decay and mismanagement at the hospital, and provoked shock and concern among politicians in both parties. “The doctors were fantastic,” a Walter Reed patient, 21-year-old Marissa Strock, tells NEWSWEEK. “But some of the nurses and other staffers here have been a nightmare.” Strock suffered multiple injuries, including broken bones, a lacerated liver and severely bruised lungs, when her Humvee rolled over an improvised explosive device on Nov. 24, 2005. She later had both her legs amputated. “I think a big part of [Walter Reed’s problems] is they just don’t have enough people to adequately handle all the wounded troops coming in here every day,” she says. (Walter Reed did not respond to requests for comment about Strock’s case.) The Pentagon responded swiftly to the Post series. It vowed to investigate what went wrong and immediately sent a repair crew to repaint and fix the damage to the aging buildings.

The revelations were especially shocking because Walter Reed is one of the country’s most prestigious military hospitals, often visited by prominent politicians, including the president. But it is just one part of a vast network of hospitals and clinics that serve wounded soldiers and veterans throughout the country. A NEWSWEEK investigation focused not on one facility but on the services of the Department of Veterans Affairs, a 235,000-person bureaucracy that provides medical care to a much larger number of servicemen and women from the time they’re released from the military, and doles out their disability payments. Our reporting paints a grim portrait of an overloaded bureaucracy cluttered with red tape; veterans having to wait weeks or months for mental-health care and other appointments; families sliding into debt as VA case managers study disability claims over many months, and the seriously wounded requiring help from outside experts just to understand the VA’s arcane system of rights and benefits. “In no way do I diminish the fact that there are veterans out there who are coming in who require treatment and maybe are not getting the treatment they need,” White House Deputy Press Secretary Tony Fratto tells NEWSWEEK. “It’s real and it exists.”

The system’s shortcomings are certainly not deliberate; no organization is perfect. Some of the VA’s hospitals have been cited as among the best in the country, and even in extreme cases, the picture is seldom black-and-white. Before he killed himself, Schulze was seen by the VA 46 times, VA Secretary James Nicholson told Congress this month. (He did not elaborate on what care Schulze received.)

Yet, as the number of veterans continues to grow, critics worry the VA is in a state of denial. In a broad sense, the situation at the VA seems to mirror the overall lack of planning for the war. “We know the VA doesn’t have the capacity to process a large number of disability claims at the same time,” says Linda Bilmes, a Harvard public-finance professor and former Clinton administration Commerce Department official. Last month Bilmes released a 34-page study on the long-term cost of caring for veterans from Iraq and Afghanistan. She projects that at least 700,000 veterans from the global war on terror (GWOT) will flood the system in the coming years.

As it is, for some veterans the wait can be agonizing. Patrick Feges was on hold for 17 months until his first disability check from the VA came through. An Eagle Scout from Sugar Land, Texas, Feges enlisted in 2003 and found himself in Ramadi a year later. In October 2004, a mortar exploded on his base about 50 yards from him, spraying him with shrapnel, slicing his intestines and severing a major artery. Feges lost consciousness and was flown to Walter Reed, where he underwent surgery. Long scars trail down his legs and midsection. At the hospital a fellow Texan came to visit: President Bush stood by his bed and chatted with him.

Feges is a polite 22-year-old with a military manner. He addresses strangers by last name and an honorific, even when prodded to drop the formality. “I was brought up right, sir,” he explains. But his voice rises slightly when he describes his ordeal with the VA. A case officer in Houston processed Feges’s request for disability in September 2005, then lost his application. Feges was summoned to repeated medical evaluations at the Houston center, but a year later he was still waiting for a check. By then, Feges had been accepted to culinary school in Austin and did not want to put off his studies. His mother, an elementary-school teacher, took a second job at a local McDonald’s to help support him.

For discharged service members, the VA serves two functions: it provides medical care for service-related conditions at its clinics and hospitals across the country, and it reviews claims for disability benefits—chiefly, the monthly payments wounded veterans get for the rest of their lives. The review process can be complicated. It requires veterans to prove, through documents and sometimes through the testimony of fellow soldiers, that their afflictions are a result of their time in the military. Feges listed on his application all the ways he’d been affected by the wounds: he’d lost mobility in his ankles and knees, he suffered regular stomach cramps from the intestinal wound, he lost sensation in his hands and legs, he had trouble standing for long periods. NEWSWEEK presented the VA with the names and details of the veterans whose stories are told here, but a spokesman for the agency declined to comment on individual cases, citing doctor-patient confidentiality. Speaking generally, Dr. Michael Kussman, the VA’s acting under secretary for health, tells NEWSWEEK that the department is trying to reach veterans earlier, as they approach their date of discharge, and that he does not believe Iraq and Afghanistan are straining resources severely. “The impact on the VA so far has been relatively small,” Kussman says. “It has not kicked the system over in our budget and in our ability to absorb it.”

Still, a jump in disability claims in recent years has created a bottleneck. Daniel Cooper, the VA’s under secretary for benefits, confirmed his department was coping with a backlog of 400,000 applications and appeals; 75 percent of them were still within a “reasonable” reviewing time frame, he says. Yet, most of those claims were filed by veterans of previous wars (a veteran can file or appeal a claim even decades after discharge). As more servicemen and women return from Iraq, the backlog is likely to increase. Cooper says the average waiting time for a benefits claim is about six months. NEWSWEEK turned up a number of veterans who’d waited longer. Keri Christensen, a National Guard veteran and a mother of two, says the VA in Chicago took 10 months to process her application. Rory Dunn, who nearly died in an IED attack outside Fallujah, says his application was delayed because, among other things, the VA mixed up his file with that of a Korean War veteran.

Feges’s claim was finally approved last month: after NEWSWEEK and the advocacy group Veterans for America began looking into his case, he got a call from a VA official in Waco, Texas, with the news that his money would come through. Last week he received back pay to the date of his application.

The compensation is not huge. A veteran with a disability rating of 100 percent gets about $2,400 a month—more if he or she has children. A 50 percent rating brings in around $700 a month. But for many returning servicemen burdened with wounds, it is, initially at least, their sole income. “When I started school, that’s when it became really hard not to have that money,” says Feges.

One reason to worry about a crush of new vets at the VA has to do with the proportion of wounded to dead Americans in Iraq. Though we tend to mark the grim timeline of the war by counting fatalities, what really distinguishes this conflict is how many soldiers don’t die, but suffer appalling injuries. In Vietnam and Korea, about three Americans were wounded for every one who died. The ratio in WWII was nearly 2-1. In Iraq, 16 soldiers are wounded or get sick for every one who dies. The yawning ratio marks progress: better body armor and helmets are shielding more soldiers from fatal wounds. And advanced emergency care is keeping more of the wounded alive. The VA’s Kussman says that soldiers who survive the first few minutes after an explosion have a 98 percent chance of surviving altogether. But that means an increased burden on the VA’s health-care system.

Two such survivors are Albert and Connie Ross. Albert lost a leg when a rocket-propelled grenade landed close to him in August 2004 while he was on patrol in Baghdad. Connie lived through a 2004 suicide bombing in Mosul but suffered multiple fractures and burns. When the two met in a hallway at Brooke Army Medical Center in San Antonio, Texas, Connie thought she noticed a certain swagger in Albert’s walk. “He had this weird dip in his walk, so I asked him, ‘Why are you pimp-walking in a hospital?’ And he said: ‘I’m not pimp-walking, I’m an amputee.’ I was so embarrassed.” The two married earlier this year and are expecting a child.

Though he’s been in the VA system for more than two years now, Albert still doesn’t have a primary-care doctor. Without one, getting appointments with specialists can be difficult. “You’re supposed to be assigned one right away,” says Albert, who now lives in San Antonio. “I’m not frustrated so much as worried—worried if and when something does go wrong, something will happen with one of my legs … They [primary-care doctors] are the ones who have to fill out a work-order form; it’s impossible to do anything without them.”

One thing Albert desperately wants to do: get a new prosthetic. He’s one of the early African-American amputees of the war. But the fake limb he’s been given matches the skin tone of a Caucasian. It so embarrasses Albert that he always wears a sock over it—even if he’s in sandals. “He’s very self-conscious about it,” says Connie. “It really bothers him.”

Albert’s situation is probably atypical. The VA says a huge majority of veterans get primary-care doctors within 30 days. But people inside the system do concede there’s a shortage of mental-health workers at many of the VA’s hospitals and clinics across the country. And Schulze is not the only veteran to commit suicide after being turned away. In a similar case in 2004, the VA twice neglected to treat Iraq veteran Jeffrey Lucey for posttraumatic stress disorder (the second time because he was told alcoholics must dry out before being accepted to an inpatient program). By the time a VA counselor tracked down a bed in a New York facility with a built-in detox program, Lucey had already hanged himself. “The system doesn’t treat mental health with the same urgency it treats general health care,” says a senior VA manager who did not want to be named talking about shortcomings in the agency.

Even when veterans get to the right doctors, understanding how to leverage what they need from the system can be mind-bending. Tonia Sargent, whose husband, Kenneth, nearly died in a sniper attack in Najaf in 2004, says no one ever sat her down and explained the benefits and how to access them. Her husband’s brain injury made him often incapable of understanding his own care. Key decisions fell to her alone. It’s a “don’t ask, don’t tell system,” she says.

Kenneth is a Marine master sergeant who’d been in the Corps for nearly 18 years. He was on his second tour in Iraq when a sniper bullet ricocheted off the metal hatch on his vehicle and hit him directly below the right eye, grazing the front of his brain and exiting near his left ear. Among other things, he was diagnosed with traumatic brain injury, which has become the signature wound of the Iraq war. Tonia had to fight the Marine Corps to keep him from being discharged, figuring he’d get better medical care if he remained in active service. But some of his treatment has been outsourced to the VA.

One of the tricks she learned early on was to demand photocopies of her husband’s records—every exam, every X-ray, every diagnosis—and personally carry the file from appointment to appointment. “I don’t know if there is a more formal protocol for transferring documents, but I know that what I brought … was definitely put to use.” When Sargent was transferred to the VA’s lauded Polytrauma Center in Palo Alto, Calif., doctors there encouraged her to go home to Camp Pendleton near San Diego and treat his stay at the hospital as if it was a deployment. “After two weeks, they asked me how long I was planning to stay with my husband,” she says. “They said it was his rehab, not mine. But I needed to learn how to care for him, and he suffered from extreme anxiety without me.” She pushed back, staying in Palo Alto until he completed his care.

How can the system improve? Bilmes, who authored the Harvard study, proposes at least one drastic change—automatically accepting all disability claims and auditing them after payments have begun. (The VA says that would be an irresponsible use of taxpayer money.) Other critics have focused on raising the VA’s budget, which has been proposed at $87 billion for 2008. More money could go toward hiring more claims officers and more doctors, easing the burden now and preparing the VA for the end of the Iraq war, when soldiers return home en masse.

But veterans’ support groups and even some former and current VA insiders believe there’s a reluctance in the Bush administration to deal openly with the long-term costs of the war. (All told, Bilmes projects it could cost as much as $600 billion to care for GWOT veterans over the course of their lifetimes.) That reluctance, they say, trickles down to the VA, where top managers are politically appointed. Secretary Jim Nicholson, a decorated Vietnam War veteran who was chosen by Bush in 2005, tends to be the focus of this criticism.

The senior VA manager who did not want to be named criticizing superiors told NEWSWEEK: “He’s a political appointee and he needs to respond to the White House’s direction.” Steve Robinson of Veterans for America levels the accusation more directly. “Why doesn’t the VA have a projection of casualties for the wars? Because it would be a political bombshell for Nicholson to estimate so many casualties.” The VA denies political considerations are involved in its budgeting or planning. Nicholson declined to be interviewed but Matt Burns, a spokesman for the VA, called Robinson’s comments “nonsensical and inflammatory,” adding: “The VA, in its budgeting process, carefully prepares for future costs so that we can continue to deliver the quality health care and myriad benefits veterans have earned.”

Fratto, the White House deputy press secretary, says money is not the problem. He points out the VA has had a hard time filling positions in some remote parts of the country. “You need to find people who are trained in PTSD and other disorders that are affecting veterans and find those who are willing to go to places where they are needed.”

As is often the case in America when government institutions falter, however, community groups are already stepping into the void. Veterans of Foreign Wars has advocates helping vets negotiate the VA bureaucracy, much the way health facilitators in the private sector help consumers get the most from their health insurance. Robinson, of Veterans for America, has pulled together teams of volunteers—physicians, psychologists, lawyers—who give vets free services when the local VA branch falls down. At his office recently, he was coordinating a traumatic-brain-injury screening with a private doctor for a veteran who’d been denied access to VA care. The fact that Americans are coming forward doesn’t absolve the VA of its obligation to provide first-rate care for veterans. Most of the wounded’s problems just can’t be solved by private citizens and groups, no matter how well meaning. But it does serve to remind us that we should take better care of veterans wounded in the line of duty as they make their way home, and try to remake their lives.

With Jamie Reno, Eve Conant, John Barry, Richard Wolffe, Karen Springen, Jonathan Mummolo and Ty Brickhouse

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Bob Woodruff Reports: To Iraq and Back

ABC News anchor Bob Woodruff and his team ran over a bomb while out on patrol with U.S. troops in Iraq last year. He is about to tell his miraculous story of recovery, and how it reflects the experience of so many American soldiers as well.  The ABC News special features VCS Executive Director Paul Sullivan.

To view the segment featuring VCS Executive Director Paul Sullivan, go to this link: http://abcnews.go.com/Video/playerIndex?id=2909177

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VA Lowers Casualty Count – Says Higher Casualty Total Was Posted in Error

For the last few months, anyone who consulted the Veterans Affairs Department’s Web site to learn how many American troops had been wounded in Iraq and Afghanistan would have found this number: 50,508.

But on Jan. 10, without explanation, the figure plummeted to 21,649.

Which number is correct? The answer depends on a larger question, the definition of wounded. If the term includes combat or ”hostile” injuries inflicted by the enemy, the definition the Pentagon uses, the smaller number would be right.

But if it also applies to injuries from accidents like vehicle crashes and to mental and physical illnesses that developed in the war zone, the meaning that veterans’ groups favor, 50,508 would be accurate.

A spokesman for the veterans’ department, Matt Burns, said the change in the count was made simply to correct an error. Mr. Burns said the department posted the higher figure by mistake in November, when an employee who was updating the site inadvertently added noncombat injuries listed by the Defense Department. The Pentagon Web site had the correct total all along.

The previous total on the Web site was 18,586, strictly for combat injuries. Apparently, no one noticed the sudden leap.

The 50,508 figure caught the attention of the Pentagon when Prof. Linda Bilmes of Harvard mentioned it in an opinion article on Jan. 5 in The Los Angeles Times. A few days later, said Professor Bilmes, who teaches public finance, she had a call from Dr. William Winkenwerder Jr., assistant secretary of defense for health affairs, challenging the number.

Professor Bilmes explained that she had used the government tally, the one on the ”America’s Wars” page of the veterans’ department Web site. She faxed him a copy.

A few days later, the number on the Web site was changed.

A spokeswoman for Dr. Winkenwerder confirmed that he had called the veterans’ department to have the figure corrected and that the worker had misunderstood the Defense Department figures.

For her purposes, Professor Bilmes said, the higher figure was the relevant one because she was writing about the future demands that wounded veterans would place on the veterans’ health care system. Many of the veterans would be treated in the system regardless of whether they had been injured in combat or in vehicle crashes.

About 1.4 million troops have served in Iraq or Afghanistan, and more than 205,000 have sought care from the veterans’ agency, according to the government. Of those, more than 73,000 sought treatment for mental problems like post-traumatic stress disorder.

No one disputes that more 50,000 troops have been injured in Iraq and Afghanistan or that nonhostile injuries can be serious. Of the more than 3,000 deaths that have occurred, 600 have been listed as nonhostile.

The Pentagon generally directs reporters to www.defenselink.mil, which lists counts of the wounded and dead. The deaths are divided into hostile and nonhostile, but the injuries include just those ”wounded in action.”

Another site on the Web, http://siadapp.dior.whs.mil/personnel/CASUALTY/castop.htm, shows diseases and nonhostile injuries. It is the source of the higher counts.

”The government keeps two sets of books,” said Paul Sullivan, director of research and analysis for Veterans of America. Until last March, Mr. Sullivan was a project manager in the Veterans Affairs Department who monitored the use of disability benefits by Afghanistan, gulf war and Iraq veterans.

He suggested that the differing numbers might be cleared up by a bill that has been introduced in the Senate to improve the collection of health information on Afghanistan and Iraq veterans.

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Iraq War Vets Return; Some Have No Home

National Guard Cpl. Joe Raicaldo is home from Iraq with things he didn’t have when he left: an honorable discharge, metal rods and screws up and down his spine, and an arm that moves like a robot’s. He’s also homeless, living in his car. There are at least 600 recent vets who are homeless.

Raicaldo’s story is one that tells how hard it is going to be to weave some of America’s warriors back into the fabric of home.

Government estimates suggest there could be as many as 1,000 Iraq and Afghanistan veterans who are homeless or are at risk of becoming homeless.

Steve Peck, of U.S. Vets Inc., a group that serves homeless vets, describes it as a “trickle… but a persistent trickle that has not abated.” He said U.S. Vets alone has served 75 homeless Iraq and Afghanistan vets so far.

“It’s too many, too soon,” says Paul Sullivan of Veterans for America.

A Long-Standing Dilemma

The problem of homeless veterans in America is as old as the Battle of New Orleans during the War of 1812. Numbers rose sharply after the Civil War, and the issue pervaded the nation’s consciousness. That led the states and the federal government to create a network of soldiers’ homes.

World War I and the Depression created a new generation of homeless veterans. In 1932, the “Bonus Army” — thousands of impoverished, homeless World War I veterans — came to Washington to demand their promised bonus and found themselves facing tanks, bayonets and torches, brought in by Army Chief of Staff Douglas MacArthur. Two veterans died in the violence.

A decade later, the memory of the “Bonus Army” debacle helped lead Congress to create the G.I. Bill of Rights, which offered financial aid that put millions of World War II veterans through college or into their own homes. The bill, along with the massive employment the war created, helped fend off homelessness for much of the Great Generation.

But the Vietnam-era soldiers were not as fortunate. The war era added tens of thousands of homeless vets to the streets of America.

Aftermath of Vietnam

There are many reasons for the large number of Vietnam-era homeless vets, starting with the sheer size of the military during the nine years that the United States was in Vietnam. Eight million veterans served during that period; 3 million of them served in Southeast Asia. What is now called post-traumatic stress disorder affected many Vietnam veterans.

In addition, the all-volunteer military, instituted in 1973, initially drew some young men with fewer job opportunities and more behavioral problems than the conscripted military. Studies found those vets were more likely to become homeless after leaving the military than their peers who hadn’t served.

Economic downturns and the shrinking stock of low-cost housing were also factors.

Experts say much has changed for the good for veterans leaving the military after serving in Iraq and Afghanistan.

The government has programs specifically for veterans who become homeless, providing transitional housing, health care, drug and alcohol rehabilitation, job searches and job training for some. Such help did not exist after Vietnam.

And they say the government knows much more about the psychological injuries and needs of returning veterans — as well as their physical and medical needs.

Veterans’ advocacy groups have grown and adapted with the times as well. For instance, Iraq and Afghanistan Veterans of America, the first group organized for Iraq vets, has its own blog.

Hoping to Avoid a New Era of Homeless Vets

A number of former soldiers — like Vietnam vet Steve Peck of US Vets — are working with homeless veterans from Los Angeles to Rochester, N.Y. In interviews with NPR, several of them echoed what Peck said: “I’m determined to see that the young men and women returning from Iraq and Afghanistan don’t receive the same treatment we did when we came back from Vietnam.”

While much has changed for the good, veterans advocates say it would be foolish to paint a rosy picture.

“The Bush administration has critically shortchanged veterans,” says Michael Michaud, a Democratic congressman from Maine who serves on the House Veterans Affairs Committee.

The Department of Veterans Affairs declined to comment for this story.

Michaud pointed to recent reports by the Government Accountability Office. They found that the VA:

— is short 10,000 beds needed to serve homeless veterans;

— underestimated the number of troops that would return from Iraq this year suffering from post-traumatic stress disorder;

— failed to use millions of dollars set aside for mental-health needs for veterans, including veterans returning from Iraq and Afghanistan;

— underestimated its budget to serve veterans by $3 billion in 2005.

Michaud said Congress hasn’t done well by homeless veterans, either.

“Congress has failed to move a single bill to improve and expand the programs for homeless veterans,” he said.

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Data Suggests Vast Costs Loom in Disability Claims

Nearly one in five soldiers leaving the military after serving in Iraq and Afghanistan has been at least partly disabled as a result of service, according to documents of the Department of Veterans Affairs obtained by a Washington research group.

The number of veterans granted disability compensation, more than 100,000 to date, suggests that taxpayers have only begun to pay the long-term financial cost of the two conflicts. About 567,000 of the 1.5 million American troops who have served so far have been discharged.

“The trend is ominous,” said Paul Sullivan, director of programs for Veterans for America, an advocacy group, and a former V.A. analyst.

Mr. Sullivan said that if the current proportions held up over time, 400,000 returning service members could eventually apply for disability benefits when they retired.

About 2.6 million veterans were receiving disability compensation as of 2005, according to testimony to Congress by the V.A. The largest group of recipients is from the Vietnam era. Of the 1.1 million who served in the Middle East during the Persian Gulf war in 1991, 291,740 have been granted disability compensation.

The documents on the current conflicts provide no details on the type of disabilities claimed by veterans. Most were found to be 30 percent disabled or less, and one in 10 recipients was found to be 100 percent disabled. Payments run from a few hundred dollars to more than $1,000 a month depending on the severity of the disability.

A separate V.A. health care report shows that the most common treatments sought by recently discharged troops are for musculoskeletal disorders like back pain, followed by mental disorders, notably post traumatic stress disorder. About 30,000 Iraq and Afghanistan veterans have sought treatment for post traumatic stress, which afflicts soldiers who have been under fire or in prolonged danger of attack.

A V.A. spokesman, Terry Jemison, said “service-related” disabilities could include an amputation as the result of a bomb injury or a case of diabetes or heart disease that was first diagnosed or found to get worse while in uniform. Mr. Jemison said officials had no cost projections for disability payments to Iraq and Afghanistan veterans.

The documents were obtained under the Freedom of Information Act by the National Security Archive at George Washington University.

The documents show that 37 percent of active duty veterans have filed for disability compensation, compared with 20 percent of those who served with National Guard or Reserve units. Also, 18 percent of claims filed by Guard and Reserve soldiers are denied, compared with 8 percent of those filed by active duty troops.

The report offered no explanation for the differences, but veterans’ advocates said efforts to explain V.A. procedures might be better for those leaving active duty than those offered to reservists.

“The Guard and reservists may be falling through the cracks at a higher rate,” said Joseph A. Violante, national legislative director for Disabled American Veterans. “The V.A. needs to study why there’s a difference.”

Mr. Violante, a Vietnam veteran, said young soldiers returning from war often shrugged off their injuries and did not necessarily seek compensation right away. “But as they get older,” he said, “and their injuries cause them more problems, then they’re more likely to file.”

In recent years, disability compensation programs have seen a number of changes that are likely to increase the filing of claims by veterans.

Congress told the V.A. last year to advertise the availability of compensation to veterans in states where payments had been disproportionately low, a program that the agency has predicted will attract nearly 100,000 new applicants.

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Letter to Editor: Veterans’ Health Care

To the Editor, New York Times:

As a former Department of Veterans Affairs headquarters project manager who monitored returning Iraq and Afghanistan veterans, I agree with Paul Krugman’s comment that the V.A. is a stunning success for quality medical care (”Health Policy Malpractice,” column, Sept. 4). But the V.A. is running full steam into a brick wall because of a lack of capacity.

Why? This administration failed to plan for the consequences of the Iraq and Afghanistan wars.

The V.A. fell $3 billion short last year, and both wait times and the doctor-to-patient ratio rose.

Nearly 1.5 million men and women have been deployed to war since 2001. Army research indicates that one-third of recent war veterans may need mental health care. The V.A. can expect a staggering 500,000 combat veteran mental health patients in the next few years.

Sadly, Dr. Frances Murphy, the V.A.’s deputy under secretary for health, confirmed the V.A.’s lack of capacity this May, saying some V.A. clinics do not provide mental health or substance abuse care, or if they do, ”waiting lists render that care virtually inaccessible.” Without adequate financing and a comprehensive plan to increase capacity, the V.A. may spiral further into crisis and buckle under a tidal wave of demand.

Paul Sullivan
Washington, Sept. 4, 2006

The writer, a Persian Gulf war veteran, is director of programs at Veterans for America.

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A Case for Accountability

We have the best military in the world, hands down. We must complete what we started in Iraq, and there is no doubt in my mind that we have the military capacity to do that, provided the political will is there. Our success in Iraq is due to the incredible performance of our servicemen and women. I believe that I have an obligation and a duty to speak out.

I had the opportunity to observe high-level policy formulation in the Pentagon and experience firsthand its impact on the ground. I have concluded that we need new leadership in the Defense Department because of a pattern of poor strategic decisions and a leadership style that is contemptuous, dismissive, arrogant and abusive. This dismissive attitude has frayed long-standing alliances with our allies inside and outside NATO, alliances that are fundamental to our security and to building strong coalitions. It is time to hold our leaders accountable. A leader is responsible for everything an organization does or fails to do. It is time to address the axis of arrogance and the reinforcing of strategic failures in decision-making.

We went to war with the wrong war plan. Senior civilian leadership chose to radically alter the results of 12 years of deliberate and continuous war planning, which was improved and approved, year after year, by previous secretaries of defense, all supported by their associated chairmen and Joint Chiefs of Staffs. Previous planning identified the need for up to three times the troop strength we committed to remove the regime in Iraq and set the conditions for peace there. Building the peace is a tough business; for a host of reasons, it requires boots on the ground.

Our current leadership decided to discount professional military advice and ignore more than a decade of competent military planning. It failed to consider military lessons learned, while displaying ignorance of the tribal, ethnic and religious complexities that have always defined Iraq. We took down a regime but failed to provide the resources to build the peace. The shortage of troops never allowed commanders on the ground to deal properly with the insurgency and the unexpected. What could have been a deliberate victory is now a long, protracted challenge.

The national embarrassment of Abu Ghraib can be traced right back to strategic policy decisions. We provided young and often untrained and poorly led soldiers with ambiguous rules for prisoner treatment and interrogation. We challenged commanders with insufficient troop levels, which put them in the position of managing shortages rather than leading, planning and anticipating mission requirements. The tragedy of Abu Ghraib should have been no surprise to any of us.

We disbanded the Iraqi military. This created unbelievable chaos, which we were in no position to control, and gave the insurgency a huge source of manpower, weapons and military experience. Previous thinking associated with war planning depended on the Iraqi military to help build the peace. Retaining functioning institutions is critical in the rebuilding process. We failed to do this.

Defense Secretary Donald Rumsfeld claims to be the man who started the Army’s transformation. This is not true. Army transformation started years before this administration came into office. The secretary’s definition of transformation was to reduce the Army to between five and seven divisions to fund programs in missile defense, space defense and high-tech weapons. The war on terrorism disrupted his work, and the Army remains under-resourced at a time when it is shouldering most of the war effort. Boots on the ground and high-tech weapons are important, and one cannot come at the expense of the other.

Civilian control of the military is fundamental, but we deserve competent leaders who do not lead by intimidation, who understand that respect is a two-way street, and who do not dismiss sound military advice. At the same time, we need senior military leaders who are grounded in the fundamental principles of war and who are not afraid to do the right thing. Our democracy depends on it. There are some who advocate that we gag this debate, but let me assure you that it is not in our national interest to do so. We must win this war, and we cannot allow senior leaders to continue to make decisions when their track record is so dismal.

For all these reasons, we need to hold leaders accountable. There is no question that we will succeed in Iraq. To move forward, we need a leader with the character and skills necessary to lead. To date, this war has been a strategic failure. On the ground, operationally and tactically, we are winning the war on the backs of our great soldiers, Marines, airmen, sailors and their families. Americans deserve accountability in our leaders. We need a fresh start.

The writer, a retired Army major general, commanded the First U.S. Infantry Division in Iraq. He is now president of Klein Steel Service Inc. in Rochester, N.Y.

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