VA Secretary Vows Action on Benefits Backlog

(March 3, 2009) – The American Legion, in Washington for its annual lobbying push, received pledges of support on Tuesday from members of Congress and the Veterans Affairs secretary, with an emphasis on improving VA’s processing of claims for benefits and providing care for veterans suffering from psychological stress and traumatic brain injuries.

VA Secretary Eric Shinseki told attendees he has “taken on the issue of the backlog” in handling benefit claims but conceded he does not understand the problem, which has been the top complaint of veterans organizations for decades.

Shinseki added he is developing “a credible 2010 budget” but offered no details on its shape. Last week’s budget outline released by OMB would provide $52.5 billion for fiscal 2010.

Shinseki warned that the budget pressure from the economic downturn “will likely collide with the new demands” on VA, such as treating post traumatic stress disorder.

But Rep. Tim Walz, D-Minn., a member of the House Veterans Affairs Committee, said that “the idea that we would balance the budget on the back of veterans is unacceptable.” Walz said VA is “almost criminally behind in processing claims” and promised to ensure it does better. He also protested the fact that Congress has been late approving VA funding 22 of the last 23 years and vowed passage this year would be prompt.

Rep. John Fleming, R-La., criticized President Obama’s proposed healthcare reform, although he backs Obama’s push for electronic healthcare records, which the military uses. Fleming also opposed the recurrent effort to raise the premiums for higher-income veterans in the Tricare healthcare plan.

Senate Finance Committee ranking member Sen. Charles Grassley, R-Iowa, said the military and the VA must find better ways to diagnose and treat PTSD and brain injuries, citing the case of an Iowa veteran who committed suicide after his ailment was not treated. He noted he had co-authored legislation with Sen. Tom Harkin, D-Iowa, that would require “new ways to reach out to veterans before it’s too late.”

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Congressman Murtha Says Afghanistan Plan Lacks Goal – 600,000 Troops May Be Needed

March 3, 2009 – Rep. John Murtha said Tuesday the situation in Afghanistan is so challenging that he estimated it would take 600,000 troops to fully squelch violence in the country.

The Pennsylvania Democrat, who chairs the powerful subcommittee that funds the military, said his figure was based on the country’s history of rigorous fighting and its size.

“That’s what I estimate it would take in a country that size to get it under control,” Murtha said in an interview.

Murtha also said he’s uncomfortable with President Barack Obama’s decision to increase the number of troops in the country by 17,000 before a goal was clearly defined. But he says he anticipates a plan will be developed to train Afghan security forces, and then the U.S. military will get out. He said he sees Afghanistan has more of a diplomatic mission, than a military one.

“I think you’ll see a change,” Murtha said. “I’m confident you’re going to see them only adjusting for a short period of time with these additional troops.”

Last month, Obama announced new troops would be sent to Afghanistan to augment the 38,000 there. The number of troops eventually to be sent to Afghanistan will depend on what strategy the Obama administration lays out, and that is under review.

There already, however, has been much debate about troops numbers. Some argue that too many forces would be counterproductive, partly because of Afghan distaste for having foreign forces on their soil.

Huge numbers have been mentioned before, including by the previous NATO commander in Afghanistan, U.S. Gen. Dan McNeill. He told a Pentagon press conference last year that if commanders were to go by U.S. counterinsurgency doctrine, for example, and apply the factors of land mass and population, the number needed might be well over 400,000, including international forces and indigenous forces.

Commanders believe the best force to use against an insurgency is generally the local force and have been working with difficulty for years to train and equip Afghan security forces.

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Mar 5, New VA Scandal: 16,000 Unopened Claims Letters Hidden at VA’s Detroit Office

March 3, 2009 –  A new report about Veterans Affairs Department employees squirreling away tens of thousands of unopened letters related to benefits claims is sparking fresh concerns that veterans and their survivors are being cheated out of money.

VA officials acknowledge further credibility problems based on a new report of a previously undisclosed 2007 incident in which workers at a Detroit regional office turned in 16,000 pieces of unprocessed mail and 717 documents turned up in New York in December during amnesty periods in which workers were promised no one would be penalized.

“Veterans have lost trust in VA,” Michael Walcoff, VA’s under secretary for benefits, said at a hearing Tuesday. “That loss of trust is understandable, and winning back that trust will not be easy.”

Unprocessed and unopened mail was just one problem in VA claims processing mentioned by Belinda Finn, VA’s assistant inspector general for auditing, in testimony before the House Veterans’ Affairs Committee.

Auditors also found that the dates recorded for receiving claims, which in many cases determine the effective date for benefits payments, are wrong in many cases because of intentional and unintentional errors, Finn said.

The worst case uncovered by auditors involved the New York regional office, where employees testified that managers told staff to put later dates on claims to make it appear claims were being processed faster. A review found that 56 percent of claims had incorrect dates, although no evidence was found of incorrect or delayed benefits payments. Finn said workers reported that this practice had been used for years.

The new report comes as VA is trying to resolve an earlier controversy involving documents essential to the claims process that were discovered in bins awaiting shredding at several regional offices, which raised questions about how many past claims had been delayed or denied because of intentional or unintentional destruction of documentation.

‘It is impossible not to be shocked’

Kathryn Witt of Gold Star Wives of America said survivors trying to receive VA benefits have long complained about problems getting accurate information and missing claims. “When they call to check on the status of the claim, they are often told that the VA has no record of their claim and that they should resubmit their paperwork,” she said.

In one case, a woman claimed she had to submit paperwork to VA three times to prove she was married and had three children, Witt said.

And having to resubmit the same claim, she added, does nothing to reduce the backlog that already forces survivors to wait six to nine months for simple claims to be approved.

“It is impossible not to be shocked by the numbers from Detroit,” said Rep. Harry Mitchell, D-Ariz., who chairs the House Veterans’ Affairs Committee’s oversight and investigations panel. “Shredding documents or burying them in the bottom drawer is a breach of trust. Whether that breach of trust comes as a consequence of inadequate training or negligent or deliberate behavior, Congress must not and will not tolerate it.”

It is unclear, however, whether there is any short-term fix.

A permanent solution is to have a fully electronic claims process to establish a record of when documents are received and their status as they move through the process. A fully electronic system will not be in place before 2011, VA officials said.

Kerry Baker of Disabled American Veterans said a short-term answer could be to scan all documents related to claims into computer systems. Baker, DAV’s assistant national legislative director, said this could be done at one or more large-scale imaging centers that would transform paper into electronic records.

“A large section of the veterans community and representatives of the community have long felt that the Veterans Benefits Administration operates in such a way that stalls the claims process until frustrated claimants either give up or die,” Baker said.

He said that although he doesn’t believe that is true, something must be done.

“Denying earned benefits by illegally destroying records should serve as the proverbial wake-up call that signals the urgency of this overdue transformation,” he said.

Geneva Moore, a senior veterans service representative from Winston-Salem, N.C., who testified on behalf of the American Federation of Government Employees, a union that counts about 160,000 VA workers among its members, said backdating claims and document shredding are signs of a claims system under stress.

“Clearly, if the disability claims process were already paperless, many of the problems being considered at this hearing today would no longer exist,” she said.

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Family Blames VA for Veteran’s Suicide

February 28, 2009 – A North Idaho family blames the U.S. Department of Veterans Affairs for the death of a Navy veteran who killed himself last year amid a sharp increase in suicides among patients receiving care at the Spokane VA Medical Center.

Richard Kinsey-Young, 35, was found dead at his Rathdrum home on April 5, 2008, after a 16-month struggle with pain and depression that his medical providers were unable to assuage with more than a dozen prescriptions, including morphine, antidepressants and antipsychotic drugs.

“They never did anything,” said Jo Ann Porter, the mother of Kinsey-Young’s only child, Cody Young. “They just kept changing his medication.”

Cody, 15, and his mother believe Kinsey-Young’s depression and death were caused by his addiction to narcotics first prescribed by military physicians treating his back and shoulder injuries and continued by VA physicians in Spokane after his discharge from the Navy.

At a meeting with VA officials a month after Kinsey-Young’s death, Porter said, the family was offered $750,000 in exchange for not suing the medical center. Porter said her family declined the offer.

A Spokane VA official said compensation was never discussed with the family.

As with the other five 2008 cases that ended in the suicides of veterans who had contact with Spokane VA, medical center officials declined comment on Kinsey-Young’s case, citing medical privacy laws and VA policy.

But interviews with family and friends, and medical records they provided, reveal much about Kinsey-Young’s demise, which may have had more to do with the lack of continuity of patient care than with any one medical error.

At 31, he was older than most recruits when he joined the Navy in 2005. But Kinsey-Young, a weightlifter and former wrestler who stood more than 6 feet tall, was in top physical shape. In fact, powerlifting was central to his identity, according to one VA psychologist’s notes.

In February 2005, while working as an aviation mechanic at Whidbey Island Naval Air Station, he wrenched his back moving a 300-pound transmitter. The back problem reappeared when Kinsey-Young slipped on the ice in December 2006.

Magnetic resonance imaging revealed bulging lower vertebrae and degenerative disk disease. A military neurosurgeon recommended surgery, but Kinsey-Young, who had had less than satisfactory results with a previous operation on his shoulder, chose physical therapy, oral steroids and pain medications instead.

Upon his discharge in August 2007, Kinsey-Young walked away from the Navy with the help of a cane. He had to self-catheterize himself daily to urinate.

Upon his initial visit to Spokane VA on Sept. 17, 2007, the veteran told Dr. Stephen Lloyd-Davies that he was now interested in surgery. Since the beginning of the year, he had been taking pain medications that included oxycodone and morphine, as well as antidepressants.

The physician’s notes stated that the patient needed an updated MRI and may need surgery, and recommended that his medications should continue for the time being.

“I am very concerned about the degree of his pain, which seems out of proportion to the MRI findings,” Lloyd-Davies wrote. “I am very concerned about the level of narcotics he is consuming as he seemed very sedated today, and I worry about prescription narcotic addiction or diversion.”

On Sept. 26, Kinsey-Young saw Dr. Rajakumari Vegunta, a primary care provider at Spokane VA. Vegunta’s notes from the appointment show that he discussed with the veteran the risk of chronic narcotic use, including the potential for interaction with other medications, dependence and addiction.

That fall, Kinsey-Young experienced panic attacks. He began superficially cutting his forearms and wrists, and was experiencing auditory hallucinations. Friends and family saw a dramatic change in the veteran, who seemed to live in a fog, and they confronted him about his drug use.

“He said, ‘I’m only taking what they’re telling me to take,’?” said Blaine Porter, Jo Ann’s husband, a Coeur d’Alene firefighter and emergency medical technician.

On Oct. 9, 2007, Kinsey-Young met with Dr. Minerva Arrienda, a Spokane VA psychiatrist, who diagnosed “major depressive disorder with psychotic features.” The psychiatrist recommended medication management, counseling and drugs.

Kinsey-Young’s active medications now included duloxetine for depression, diazepam for anxiety and insomnia, risperidone for hallucinations and paranoia, as well as morphine and oxycodone for pain.

On March 4, 2008, Kinsey-Young was voluntarily admitted to the adult psychiatric unit of Spokane VA Medical Center after calling the VA’s suicide prevention hot line with suicidal and homicidal ideation – he was not only thinking about suicide, but how to commit it. His chief complaint, according to medical records: “I was cutting myself.”

While in the psychiatric unit, Kinsey-Young saw Dr. William L. Brown, a staff psychiatrist, who raised red flags once again about the amount of prescription medication the veteran was taking.

“There are a number of references to Richard taking more of the benzodiazepines, sleeping pills, and opiate mediations than have been prescribed for him to take,” Brown wrote. “However, I did not see any of these notes in the past month of two, so maybe this problem has gone away. Certainly, this should be closely monitored.”

Brown urged Kinsey-Young to stay in the psychiatric unit so that a treatment plan could be developed, but the veteran was discharged to his home a day after being admitted.

He was scheduled for follow-up with Arrienda and another primary care physician, Dr. Sara Memon, in the VA’s Coeur d’Alene Clinic.

Among his active medications were gabapentin, a drug used to treat seizures associated with epilepsy but also used for nerve pain; the muscle relaxant methocarbamol; risperidone for his hallucinations; zolpidem for insomnia; diazepam for anxiety; and both long-acting and short-acting morphine.

On Saturday, March 15, after running out of long-acting morphine, Kinsey-Young attempted to get more at the Spokane VA emergency room. He was told it was against policy and given a few short-acting narcotics to get him through the weekend.

Two weeks later, the veteran again visited the ER with suicidal ideation that he believed was due to a change in his antidepressant prescription. But he grew tired of waiting to see a provider and left “angry and agitated,” according to an ER nurse’s notes.

On March 30, Kinsey-Young called the VA suicide hot line, resulting in an emergency room provider calling Rathdrum police, who took the veteran into custody. Officers took him to Kootenai Medical Center, where he spent the night.

On April 1, the veteran saw his primary care provider in Coeur d’Alene. Dr. Memon had Kinsey-Young sign a “medication-use agreement” outlining conditions for receiving opiate medications.

The veteran complained that his back pain was worse. He had the flu and was taking an over-the-counter decongestant at night. His gabapentin prescription was doubled.

In an addendum, Memon wrote, “If patient has difficulty with pain management, I am considering to increase his morphine extended release to 60mg (every) 8 hours. Patient is high risk of suicide, mainly due to pain-related issues.”

An appointment was made to see his psychiatrist, Arrienda, on April 7. It was a date he never kept.

On April 5, Porter’s father found Kinsey-Young dead in his home, in his favorite chair.

Dr. Robert West, Kootenai County coroner, ruled his death a suicide caused by cardio-respiratory arrest due to combined drug toxicity from morphine, diazepam, mirtazapine, methocarbamol and pheniramine, an over-the-counter antihistamine.

Kinsey-Young’s stepfather, Edward Young, does not believe it was suicide. He thinks the veteran unintentionally overdosed.

Nevertheless, he thinks somebody should be held accountable for what he called “less than professional treatment.”

“There should have been some continuity with the doctors,” Young said. “It’s not just him. There’s hundreds of other (veterans) out there.”

An expert in psychiatric pharmacy who was asked to review the list of Kinsey-Young’s 14 active prescriptions at the time of his death stressed the importance of a health care team discussing all of the medications.

“He was on several drugs that together can actually have an impact on breathing,” said Lawrence J. Cohen, professor of pharmacotherapy at Washington State University’s College of Pharmacy and assistant director for psychopharmacology research and training at Washington Institute for Mental Illness Research and Training. “The main thing here is: Who was monitoring all this?”

Were he the clinical pharmacist, Cohen said, he would be asking whether everything the patient was taking from all sources, prescription and nonprescription, was medically necessary.

Spokane VA officials said a pharmacist is regularly integrated into a patient’s care.

“Certainly that’s done on inpatient wards,” said Dr. Gregory Winter, head of behavioral health. “It’s done probably less regularly in the outpatient environment, but there is a lot of communication between pharmacy and the treatment teams.”

Medical center director Sharon Helman was more emphatic.

“To make the assumption that it was not done is just an assumption,” Helman said, adding that the VA’s electronic records system provides a coordinated approach to a veteran’s care.

Spokane’s VA Medical Center currently has seven psychiatric care providers seeing 5,000 patients. It is recruiting for three more psychiatrists, according to Winter. A caseload of about 500 patients per provider is the standard of care in the VA, he said.

Soon after Kinsey-Young’s death, the Porters asked for a meeting with VA officials. Although she and Kinsey-Young were never married, Jo Ann Porter, a nurse’s assistant at Kootenai Medical Center, is the beneficiary and legal representative of his estate.

In May 2008, the family met with Winter and Dr. Nirmala Rozario, then the acting director of the medical center.

Jo Ann Porter said she was offered money not to sue.

“What do you want from us?” Porter recalls Winter asking. “I said I want this fixed, and he said, ‘Well, you know with these lawsuits, people don’t get any more than $750,000.’?”

She said Winter’s words were chosen cautiously but his intent was clear – “He was offering us money to drop it. But money was the farthest thing from our minds.”

In an interview this week, Winter denied the allegation.

“The family had requested this meeting because they were grieving and distraught and because they said they had some questions,” he said. “The nature of the meeting was supportive, and I asked them if there was anything we could do that would be helpful to them at all.”

When Winter directed the same question to Cody, he first responded, “I want my dad back,” his mother recalled. Then he said, “I just want something from you to show me that you are going to fix this, as in fix the system, so it doesn’t happen to somebody else’s dad.”

Reach Kevin Graman at (509) 459-5433 or kevingr@spokesman.com.

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Editorial Column: Wars, Endless Wars

March 3, 2009 – The singer Edwin Starr, who died in 2003, had a big hit in 1970 called “War” in which he asked again and again: “War, what is it good for?”

The U.S. economy is in free fall, the banking system is in a state of complete collapse and Americans all across the country are downsizing their standards of living. The nation as we’ve known it is fading before our very eyes, but we’re still pouring billions of dollars into wars in Afghanistan and Iraq with missions we are still unable to define.

Even as the U.S. begins plans to reduce troop commitments in Iraq, it is sending thousands of additional troops into Afghanistan. The strategic purpose of this escalation, as Defense Secretary Robert Gates acknowledged, is not at all clear.

In response to a question on NBC’s “Meet the Press” on Sunday, Mr. Gates said:

“We’re talking to the Europeans, to our allies; we’re bringing in an awful lot of people to get different points of view as we go through this review of what our strategy ought to be. And I often get asked, ‘Well, how long will those 17,000 [additional troops] be there? Will more go in?’ All that depends on the outcome of this strategy review that I hope will be done in a few weeks.”

We invaded Afghanistan more than seven years ago. We have not broken the back of Al Qaeda or the Taliban. We have not captured or killed Osama bin Laden. We don’t even have an escalation strategy, much less an exit strategy. An honest assessment of the situation, taking into account the woefully corrupt and ineffective Afghan government led by the hapless Hamid Karzai, would lead inexorably to such terms as fiasco and quagmire.

Instead of cutting our losses, we appear to be doubling down.

As for Iraq, President Obama announced last week that substantial troop withdrawals will take place over the next year and a half and that U.S. combat operations would cease by the end of August 2010. But, he said, a large contingent of American troops, perhaps as many as 50,000, would still remain in Iraq for a “period of transition.”

That’s a large number of troops, and the cost of keeping them there will be huge. Moreover, I was struck by the following comment from the president: “There will surely be difficult periods and tactical adjustments, but our enemies should be left with no doubt. This plan gives our military the forces and flexibility they need to support our Iraqi partners and to succeed.”

In short, we’re committed to these two conflicts for a good while yet, and there is nothing like an etched-in-stone plan for concluding them. I can easily imagine a scenario in which Afghanistan and Iraq both heat up and the U.S., caught in an extended economic disaster at home, undermines its fragile recovery efforts in the same way that societies have undermined themselves since the dawn of time — with endless warfare.

We’ve already paid a fearful price for these wars. In addition to the many thousands of service members who have been killed or suffered obvious disabling injuries, a study by the RAND Corporation found that some 300,000 are currently suffering from post-traumatic stress disorder or depression, and that 320,000 have most likely experienced a traumatic brain injury.

Time magazine has reported that “for the first time in history, a sizable and growing number of U.S. combat troops are taking daily doses of antidepressants to calm nerves strained by repeated and lengthy tours in Iraq and Afghanistan.”

Suicides among soldiers rose in 2008 for the fourth consecutive year, largely because of the stress of combat deployments. It’s believed that 128 soldiers took their own lives last year.

Much of the country can work itself up to a high pitch of outrage because a banker or an automobile executive flies on a private jet. But we’ll send young men and women by the thousands off to repeated excursions through the hell of combat — three tours, four tours or more — without raising so much as a peep of protest.

Lyndon Johnson, despite a booming economy, lost his Great Society to the Vietnam War. He knew what he was risking. He would later tell Doris Kearns Goodwin, “If I left the woman I really loved — the Great Society — in order to get involved with that bitch of a war on the other side of the world, then I would lose everything at home. All my programs… All my dreams…”

The United States is on its knees economically. As President Obama fights for his myriad domestic programs and his dream of an economic recovery, he might benefit from a look over his shoulder at the link between Vietnam and the still-smoldering ruins of Johnson’s presidency.

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Editorial Column: A Smooth Exit? – President Obama’s Pragmatic Plan to Withdraw from Iraq War

February 27, 2009 – America’s new president has been promising to find a way to get soldiers out of Iraq and to end the war “responsibly”. On Friday February 27th Barack Obama announced more details of how and when this is supposed to happen. His election pledge, suggesting a 16-month withdrawal timetable, has slipped slightly to 18 months. Only two combat brigades (out of 14 now in the country) will leave Iraq before this year’s parliamentary election in December. And in the long term, some 50,000 combat soldiers (some 142,000 troops are in Iraq at the moment), may stay, re-hatted as counter-terrorism or training forces

All this points to a pragmatic approach to withdrawal. Mr Obama has long qualified his promises to leave Iraq, conceding that soldiers may either be forced to stay (for example to fight against terrorists) or to return to prevent any incipient genocide. Any who voted for him believing that every American soldier would be gone within a couple of years might now grumble that the reductions are not large enough. But Mr Obama must deal with the reality that withdrawal is neither easy or risk-free.

Getting one combat brigade out of the country each month is seen by many as the fastest reasonable pace. Huge logistical problems are involved in such big movements, with columns of troops and materiel vulnerable to attack.

Much also depends on the political situation, which has only slowly improved as the security conditions have become slightly less bad. The “surge” of troops in 2007, combined with the “Sunni awakening” in which tribal leaders switched to the American side (in return for guns and money), have produced a lasting fall in violence. Provincial elections held at the end of January point to a strengthening of forces that want to keep Iraq broadly whole. Sectarian Shia forces and those Kurds who sought near-full autonomy did less well than had been expected in the poll. Sunni participation rose sharply compared with the previous round of elections. And the party at the centre of the ruling coalition led by Nuri al-Maliki, the prime minister, was a rebranded nationalist one, rather than a sectarian, Shia party.

Big political issues remain unsolved. The Shia parties that rival Mr Maliki’s, such as the Iranian-backed Islamic Supreme Council of Iraq, and the parties (and militias) that belong to Muqtada al-Sadr, a firebrand cleric, are unlikely to accept being peacefully consigned to the democratic sidelines. The broader Sunni-Shia war has subsided, but it has not disappeared. And Arab-Kurdish disputes, especially over Kirkuk and its oil, persist. Relations between the Kurdish regional president, Masoud Barzani, and Mr Maliki are tense, as Mr Maliki’s moves to extend national control over the Kurdish regions. Any referendum over Kirkuk’s status may be at least as dangerous as national parliamentary elections.

Mr Obama may have been swayed by his commanders in Iraq and by his secretary of defence, Bob Gates, who oversaw the surge under George Bush. He has drawn sharp comments from critics on various sides. John Boehner, the Republican leader in the House of Representatives (and one of the most prominent figures in the party these days) has suggested that the promise to withdraw quickly has not been thought through, and could be knocked off course by problems on the ground. In contrast Nancy Pelosi, the Democratic Speaker of the House, seems unhappy that 50,000 troops will probably remain in Iraq.

Mr Obama will never please everyone. But at home, the poison of the Iraq war debate seems to have been drawn. Although anti-war groups might like to see him move faster, he is broadly sticking to his campaign promises. John McCain, last year’s unsuccessful Republican candidate for president, used to accuse those who favour withdrawal from Iraq of “waving a white flag of surrender”. In contrast Mr McCain is now reported to be on board with Mr Obama’s plan. A broad consensus seems to exist that the war must end, even if it cannot end tomorrow.

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General Mullen: Iran has Fissile Materials for Nuclear Bomb

March 1, 2009 – The top U.S. military official says he believes Iran now has enough fissile material to build a nuclear bomb.

Adm. Mike Mullen issued that assessment after the world’s nuclear watchdog said last week that it was wrong in earlier reports and now has evidence that Iran has enough enriched uranium to make a nuclear weapon.

The chairman of the Joint Chiefs of Staff said, “We think they do, quite frankly,” when asked Sunday about the International Atomic Energy Agency assessment.

Mullen said Sunday a nuclear armed Iran would be a “very, very bad outcome.” He spoke on CNN’s “State of the Union.”

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Standoff Veteran’s Family Mourns Loss in Virginia – SWAT Team Kills Vietnam Veteran with PTSD

March 1, 2009, Portsmouth, VA – Before police officers surrounded the home of Marshall Franklin and a SWAT team moved in, all Franklin’s family could do was watch.

The standoff ended with two officers shot and Franklin dead, a scenario, Franklin’s family says that could have been avoided. That is, if they ever got a chance to talk to him.

“He was blocked off from every single thing that he knew,” said his sister, Tony Franklin Dixon, “the people who loved him, the people who he trusted. He was not allowed to talk with us at all.”

“He died thinking that his family neglected him, didn’t care about him, and he was alone,” added Juanita Ebron, one of his other sisters.

Franklin’s nine brothers and sisters displayed pictures of the man who served two tours in Vietnam and had a penchant for painting and crafts. But when he came back from Vietnam, his family says he was suffering from post-traumatic stress disorder.

“There were periods where he was fine and able to function at a full level,” said his sister, Alberta Thomas, “but then there were periods where he needed to be on some type of medication.”

The medication stifled his creativity, and he sometimes stopped taking it. That’s why his family requested a mental health evaluation. But when officers approached, Franklin’s family says it triggered his condition. He argued with officers, wielding a sharp weapon, but never talked to his family.

“When I got there,” remembered his son, Marshall Franklin, Jr., “I asked them to let me talk to my father.”

“They wouldn’t let me go in there at all,” he added.

SWAT was called in to bring Franklin out. They threw a negotiation phone in the house to talk to him. His family says it would have only worsened his condition.

“If you’ve got a person dealing with paranoia and post-traumatic stress and you’ve got bomb squads and people are throwing phones through your window,” said Thomas, “obviously you’re going to go into a combat mode. Wouldn’t you think? And that’s what happened.”

All the time, his family was kept away. They first found out he died from the news.

_______________________________________________________________

Statement from the Family of Marshall Franklin, Sr.

First of all, we are thankful to God that the injuries of the two police officers were not life threatening.  However, this incident demonstrates the lack of training and knowledge that the police officers have with working with the mentally ill population and those individuals who suffer with issues of post-traumatic stress syndrome after serving in the Vietnam War and military forces.  A mental health evaluation was requested to seek assistance with getting our brother back on his medication.  This matter was taken from a mental health screening request to a criminal matter before any shots were fired or any officers were injured.  His rights were violated, because he was at his home and he entered his property, which was his right.  No petition had been filed with the magistrate at this time; therefore, the police should have left the scene until a family member could have invited mental health evaluators into the home to complete the assessment.  Officers would not permit family members, i.e., his uncle who lives several houses down or his son who was on site at the time to talk with him to deescalate the matter.  Instead the Portsmouth Police Department called 55 additional police officers, swat team, snipers, bomb squad, and military to handle one 60 year old man (soon to be 61 had he reached his birthday on March 5) suffering with paranoia and post traumatic stress syndrome.  Police surrounded the home and invaded him causing him to go into a combat mode due to feeling the need to protect himself .  Even after his death, family members were not notified by the Portsmouth Police Department even though detectives were stationed outside of nearby family member’s home where family was gathered.  We were notified by the local news and family and friends calling to express condolences.  This indeed is a tragedy for our mental health system especially following the incidents that occurred at Virginia Tech when people did not respond to warning signs and the need for a mental health evaluation.  Mental illness and post traumatic stress syndrome affects many if not most families.  We pray that this incident will not prevent other families from seeking mental health evaluations for fear that it will result in the death of the family member.  He could have been your brother, father, uncle, nephew, grandfather or maybe just your neighbor.  He was a hunter, artist, skilled craftsmen, builder, and a member and usher of the Garden of Prayer Temple #4 in Portsmouth.  We plan to seek assistance from our Regional Mental Health Advocate and the Virginia Office of State Protection and Advocacy.  We are also seeking any attorney who will assist the family with resolving this matter.  We would like to thank the community for your prayers and your support during this difficult time.

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VAOIG Reports on Document Date-Switching at Four Regional Offices

February 28, 2009 – After VA Watchdog dot Org broke the story about the VA shredding documents critical to a veteran’s disability claim, it wasn’t long before other unacceptable practices came to light… mail rooms piled high with unopened correspondence and date-switching on documents.

For a complete background, you can find all shredder and document mishandling stories are here…
http://www.vawatchdog.org/VAshredderscandal.htm

Of note was the New York Regional Office where it was reported that VA employees were told by managers to change the dates on documents to make their claim handling statistics appear better than they were.

A number of top managers were removed (relocated or retired) and the VA’s Office of Inspector General (VAOIG) investigated four other Regional Offices to see if the practice was widespread.

Now we have that report… and it’s not what was expected.

The VAOIG report says “inaccurate dates were unintentional errors” and “no veterans or their beneficiaries received incorrect or delayed benefit payments.”

So, the report seems to say that New York was just a bad apple in the Big Apple and the other VAROs are in compliance with document dating requirements.

And, this report will play a large part in the Congressional document mishandling hearing on Tuesday, March 3, 2009.  More on that hearing here…
http://www.vawatchdog.org/09/nf09/nffeb09/nf021909-3.htm

This just seems a bit too convenient…

So… your thoughts are appreciated.

Report information below:

Audit of VA Regional Office Compensation and Pension Benefit Claim Receipt Dates

Report Number 09-00189-81, 2/27/2009 | Summary | Report (PDF)
Summary is posted below:

Audit of VA Regional Office Compensation and Pension Benefit Claim Receipt Dates

The Office of Inspector General (OIG) conducted a review to evaluate the accuracy of VA regional office (VARO) compensation and pension (C&P) benefit claim receipt dates. We initiated the review after the Veterans Benefits Administration’s (VBA) Administrative Investigation Board concluded that VARO New York intentionally reported inaccurate receipt dates for 220 (56 percent) of 390 reviewed claims. The objectives of the review were to determine if (1) other VAROs reported inaccurate claim receipt dates; (2) inaccurate claim receipt dates caused veterans or their beneficiaries to receive incorrect benefit payments; and (3) inaccurate claim receipt dates caused VBA to report incorrect claim-processing times to veterans, members of Congress, or other stakeholders.

Our review indicated that the inaccurate dates were unintentional errors that did not significantly affect the four VAROs’ fiscal year (FY) 2008 average claim-processing times. VARO Boston was the only exception where we projected an understatement of average processing time for the sampled rating claims by 4 days. Of the 94,920 claims the four VAROs completed during FY 2008, we projected that 88,639 (93.4 percent) claim receipt dates were accurate; 4,520 (4.7 percent) were inaccurate; and 1,761 (1.9 percent) were not adequately documented in the claim folders and we could not evaluate the accuracy of these dates. While all four VAROs reported inaccurate claim receipt dates, none of the rates came close to the 56 percent rate VBA reported for the VARO New York review. VARO Albuquerque reported a 5 percent inaccuracy rate, VARO Boston reported a 10 percent inaccuracy rate, VARO San Diego reported a 3 percent inaccuracy rate, and VARO Winston-Salem reported a 4 percent inaccuracy rate. Even though all four VAROs reported inaccurate benefit claim receipt dates, no veterans or their beneficiaries received incorrect or delayed benefit payments as correct claim receipt dates documented in claim folders were used as effective dates of benefit awards. OIG made three recommendations to improve the accuracy and adequacy of C&P benefit claim receipt dates. The Under Secretary for Benefits concurred with the report’s conclusion and recommendations. We consider the planned actions provided by the Under Secretary acceptable and will follow up on their implementation.

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Montana National Guard’s Proactive PTSD Program Becoming National Model

March 1, 2009, Helena, MT –  Two years after former Army Spc. Chris Dana committed suicide after struggling with post-traumatic stress disorder, the Montana National Guard is spending approximately half a million dollars a year to make combat deployments easier for its soldiers and their families.

The Montana Guard’s Yellow Ribbon program has become a model that the rest of America should adopt, said U.S. Sen. Jon Tester, D-Mont.

“We’re getting terrific responses to the program from the families of our soldiers, but also some great suggestions,” said Col. Jeff Ireland, chief of manpower and personnel for the Montana Guard. “For instance, we were told it would be useful to have a special breakout session for spouses.

Ireland said officials believe the session was a great idea.

“We plan to act on it and other suggestions until we meet all the needs we’re aware of,” he added.

With the approval and funding of the National Guard Bureau in Washington, D.C., the Montana National Guard is adding five positions and spending approximately $500,000 to fund the Yellow Ribbon program, Ireland said.

The core of the program is twofold: mental health assessments every six months after deployment and crisis response teams that can be activated immediately to check out concerns about the emotional wellbeing of a soldier.

“The genius of the Montana screening model is that it happens every six months,” Matt Kuntz, Dana’s stepbrother, told the Senate Veterans Affairs Committee last week during testimony in Washington.

“I really — in my heart — believe that if they would have sat down with Chris six months (after his redeployment to Iraq), when he could no longer go to drill, when he was having the flashbacks, when he was having trouble dealing with his own family — that’s when that counselor could have gotten him out of his shell,” Kuntz said. “But I tell you, we tried later — a year later — and it was too late.”

Dana returned from his redeployment, had trouble adjusting to drills and was dishonorably discharged prior to committing suicide.

To help prevent that type of situation, the Guard’s new program goes beyond additional mental health assessments. For example, some family meetings are now held in convention facilities instead of armories.

“The primary focus of our Yellow Ribbon program is that it’s a proactive program, not reactive,” Ireland said. “We try to get medical assistance and information to our soldiers before there’s a crisis.”

After Dana’s suicide on March 4, 2007, a task force charged with recommending reforms concluded that many soldiers and their families weren’t aware of the benefits available to them, nor did they know how to access them.

“And that surprised us because we had presented it to them multiple times in multiple ways,” Ireland said. “So we had to conclude they just weren’t listening to us.”

Those briefings occurred in the days immediately preceding a deployment, when the soldiers and their families were so preoccupied with the ordeal facing them that they weren’t terribly concerned about the aftermath.

The Guard now holds an “academy” two or three months before deployment to present that information to soldiers and their families.

“The beauty of it is that we’ve received funding from the National Guard Bureau to put on our academy in a civilian facility and they (the soldiers) can wear civilian clothes to the meetings,” Ireland said. “We can pay for meals, motel rooms, mileage and childcare. That takes the stress off them.”

As many as 60 vendors — ranging from TriWest Healthcare to Veterans Affairs to educational services, finance and legal counseling — may be present over the weekend to explain various programs.

When the soldiers are gone, family readiness units are activated to keep track of their families.

“Family support groups do monthly checks on each family, and we have Webinar training programs that spouses can take from their own homes,” Ireland said in referring to Internet-based training.

Shortly before the troops return, the National Guard sponsors a special reunion workshop so spouses will know how to be prepared.

“Everyone expects that when a soldier comes home, everything will go on as usual,” Ireland said. “Unfortunately, that’s not the case. When the soldier leaves, family life continues for everyone but the soldier, so he and his family have to readjust to life together again.”

In every other state in the nation, soldiers returning home from deployment get a three-month break from drill weekends. In Montana, personnel officers found that the soldiers struggling to readjust to civilian life need their buddies as a support group during that time.

“So we hold drills 30, 60 and 90 days after deployment that are like the academies, except that we focus on family reintegration,” Ireland said. “We have training on marriage enrichment, anger management, symptoms of depression and how to reconnect with your children.”

For soldiers accustomed to driving fast and swerving around potential dangers in Iraq, there’s a session with a Montana Highway Patrol officer to remind them of the civilian rules of the road.

Additionally, mental health assessments are held every six months for the first two years after soldiers return from deployment, and the crisis response teams are on alert for any suggestions that a soldier is beginning to experience symptoms of post-traumatic stress disorder.

“Our crisis response team has been very effective, and the embedded counselors have been very helpful,” said Wing Command Chief Larry Seibel of the Montana Air National Guard on Gore Hill.

He said the crisis team has intervened to get airmen immediate psychological help in four or five cases during the past year.

“We dealt with one case about a month ago,” Seibel said. “It involved a person who had been to Iraq two or three times and was basically showing a lot of signs of stress at work.

“Putting a uniform on and driving through the main gate brought back all the bad things this person had been through, and there was a meltdown at work during a drill weekend,” Seibel said.

Mental health counselors assigned to the unit took the airman to Benefis Health System immediately, after which counselors at Malmstrom Air Force Base took over.

The patient is now in recovery, he said.

“This situation turned out to be a total success story, but it very easily could have gone the other way,” Seibel said.

Siebel added that the Guard’s crisis response teams are scheduled to get additional training in assessing symptoms of emotional problems and in dealing with crisis situations.

The Montana National Guard also has added a Yellow Ribbon program coordinator and two support positions to assist soldiers and airmen, as well as their families. It also is seeking to hire a director of psychological health and a military family life counselor.

Last year, TriWest Healthcare launched a pilot program in which it assigned mental health counselors to spend one weekend a month at Army and Air Guard armories when the units were at drill.

That worked so well that the National Guard has taken the program over and funded it, Ireland said.

“We see sometimes 50 guys a day and spend between five and 45 minutes apiece with them,” said Rich Kuka, a Great Falls counselor assigned to the Army National Guard in Helena.

He estimated that the prevalence of problems in Montana is about the same as the Rand Corp. national predictions: one in four soldiers will suffer post-traumatic stress disorder and one in three deployed military members will experience either PTSD, traumatic brain injury, major depression or a combination of all three.

“And I’d guess that 99.5 percent of the guys I’ve seen exhibit symptoms of hypersensitivity and hypervigilance,” Kuka said.

Hypersensitivity may mean a soldier hits the ground at a sudden sound or loses control at the sound of a helicopter — for many infantry soldiers, a chopper means a firefight or casualties flown from the scene of a battle.

Hypervigilance may lead a soldier to constantly scan rooftops for snipers, check out apartment windows for suspicious individuals or have a lot of trouble sleeping at night.

Another common symptom is an explosive temper, Kuka said, adding that a lot of infantry soldiers drive their own vehicles at high speeds, quickly avoiding trash or parked cars and swerving around obstacles.

“Everything you hear and read about these guys is true — plus some,” Kuka added.

The Montana National Guard is making its Yellow Ribbon training sessions available to all members of all branches of the military service, including active and reserve members, Ireland said.

“Our funding from the National Guard Bureau makes it possible for anyone who needs that training to attend,” he said, adding Yellow Ribbon is the most cohesive outreach program in the nation.

In a news release last week, Tester said legislation is being prepared to make many of the reforms employed in Montana mandatory nationwide.

“The big thing that Montana has learned the hard way — and now the nation is learning it, as well — is that we just can’t wait for service members’ lives to fall apart before they reach a counselor,” Kuntz said. “By that time, it could be too late or it could be harder to treat.

“This will take the Montana model of face-to-face screening every six months after deployment to the entire country,” he said. “That means that every active-duty, Reserve or Guard service member returning from combat will get the help they need.”

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